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TDCX
TDCX
KelionėsSveikatos priežiūraSvetingumo sektorius
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
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Customer Service Representative at TDCX in Singapore

TDCX is hiring a Customer Service Representative for its Singapore-based onsite team. The role handles customer inquiries, resolves issues across communication channels, and supports strong customer experiences.

SGSingapūrasDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Support customers through relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve uncertainty and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures to deliver consistent, satisfaction-focused service
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System

Reikalavimai

  • A Diploma or higher qualification, including Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and tailor responses and actions using customer-provided information
  • Clear communication, active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Privalumai

  • Competitive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Guidance and mentoring from experienced colleagues
  • The chance to work for a global company recognized as an award-winning employer

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