Senior Salesforce Technical Architect
Yudrio, Inc.
Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.
Open
FORMEL SKIN is a healthcare, beauty, and eCommerce company focused on personalized dermatology delivered online. Its direct-to-consumer service combines photo-based skin analysis, physician-developed treatment plans, customized skincare formulas, and ongoing access to medical support for concerns including acne, rosacea, melasma, and visible signs of aging. Customers receive a tailored product routine and can continue care through monthly check-ins and doctor messaging, while the company also offers additional skincare essentials through its online shop. FORMEL SKIN’s team works at the intersection of teledermatology, clinical skincare, and digital commerce.
Customer Care Agent – Berlin Hybrid
Join FORMEL SKIN as a Customer Care Agent supporting patients through a digital healthcare platform focused on dermatology and weight management. Help deliver responsive patient support while improving customer care operations.
Description
- Act as the first point of contact for patients
- Provide fast, accurate, and courteous support by email, with chat and phone planned for the future
- Assist with payment issues, order processing, and questions about products and treatments
- Identify recurring inquiries and share structured feedback with Medical, Product Management, and Business Development
- Help improve Customer Care processes
- Suggest ways to continuously enhance the patient experience
- Collaborate closely with Medical, Product, and Operations teams
Requirements
- A strong customer-service mindset with patience and empathy
- Excellent written and spoken German communication skills
- Clear, accurate, and error-free communication
- Motivation, enthusiasm, and adaptability
- A structured and dependable approach to work
- A hands-on mindset and strong commitment to quality
- Confidence using standard tools such as Microsoft Office or Google Workspace
- Ability to become proficient in new systems quickly
- Basic English skills for internal collaboration
- Some Customer Service or Support experience is preferred, ideally in e-commerce, telemedicine, or direct-to-consumer businesses
- Experience with ticketing or CRM platforms such as Zendesk, Freshdesk, or HubSpot is preferred
- Familiarity with knowledge bases is preferred
- Motivation to learn and contribute positively to the team
Benefits
- 28 days of annual leave
- Navit or Urban Sports Club membership
- Personal development budget for training, courses, and books
- Hybrid work from the Berlin office and remotely, with modern equipment
- A well-connected Berlin office
- Employee discounts on company products
- Regular company events
- Team budget
- Employee referral bonuses
- A close-knit team with open feedback and a strong sense of community
- An open, feedback-oriented culture with short decision-making paths
- Close collaboration with Medical, Product, and Operations teams
- Opportunities to take on greater responsibility and develop with the company
Related Jobs
Field Service Engineer, Semiconductor Equipment
EBARA Precision Machinery Europe (EPME)Install, troubleshoot, and maintain semiconductor equipment for EBARA Precision Machinery Europe, providing on-site customer support across international sites.
Open
Smart Home Automation Business Development Executive
SPERTON - Where Great People Meet51 – 200 Employees
Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.
Open
Senior International Sales Manager, PV Mounting Systems
Personalberatung PillongLead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.
Open
Marketing Manager, Hybrid in Hamburg
Inkster GmbHLead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.
Open
Remote Banking Business Analyst
Mendelson & Co.Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.
Open
Sales Representative – Salon Software, Braunschweig
SalonkeeHelp Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.
Open
Salonkee Sales Representative (Career Changer) – Hannover
SalonkeeGrow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.
Open
Head of Content and Course Design
EF Education First Teachers
Lead K–12 curriculum development and course production at Efekta Education, overseeing digital and print learning workflows across international markets.
Open
Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open