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FORMEL SKIN
FORMEL SKIN
51 – 200 Darbinieki
Elektroniskā komercijaSkaistumsVeselības aprūpe
FORMEL SKIN ir veselības aprūpes, skaistumkopšanas un e-komercijas uzņēmums, kas koncentrējas uz personalizētu dermatoloģiju tiešsaistē. Tā tieši patērētājiem paredzētais pakalpojums apvieno uz fotogrāfijām balstītu ādas analīzi, ārstu izstrādātus ārstēšanas plānus, pielāgotas ādas kopšanas līdzekļu formulas un pastāvīgu medicīnisku atbalstu tādu problēmu gadījumā kā akne, rosacea, melasma un redzamas novecošanas pazīmes. Klienti saņem viņiem pielāgotu produktu lietošanas rutīnu un var turpināt aprūpi, izmantojot ikmēneša pārbaudes un saziņu ar ārstu. Uzņēmums savā tiešsaistes veikalā piedāvā arī papildu ādas kopšanas līdzekļus. FORMEL SKIN komanda darbojas teledermatoloģijas, klīniskās ādas kopšanas un digitālās komercijas krustpunktā.
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Vakances uzņēmumā

Customer Care Agent – Berlin Hybrid

Join FORMEL SKIN as a Customer Care Agent supporting patients through a digital healthcare platform focused on dermatology and weight management. Help deliver responsive patient support while improving customer care operations.

DEVācijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: vācuNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Act as the first point of contact for patients
  • Provide fast, accurate, and courteous support by email, with chat and phone planned for the future
  • Assist with payment issues, order processing, and questions about products and treatments
  • Identify recurring inquiries and share structured feedback with Medical, Product Management, and Business Development
  • Help improve Customer Care processes
  • Suggest ways to continuously enhance the patient experience
  • Collaborate closely with Medical, Product, and Operations teams

Prasības

  • A strong customer-service mindset with patience and empathy
  • Excellent written and spoken German communication skills
  • Clear, accurate, and error-free communication
  • Motivation, enthusiasm, and adaptability
  • A structured and dependable approach to work
  • A hands-on mindset and strong commitment to quality
  • Confidence using standard tools such as Microsoft Office or Google Workspace
  • Ability to become proficient in new systems quickly
  • Basic English skills for internal collaboration
  • Some Customer Service or Support experience is preferred, ideally in e-commerce, telemedicine, or direct-to-consumer businesses
  • Experience with ticketing or CRM platforms such as Zendesk, Freshdesk, or HubSpot is preferred
  • Familiarity with knowledge bases is preferred
  • Motivation to learn and contribute positively to the team

Priekšrocības

  • 28 days of annual leave
  • Navit or Urban Sports Club membership
  • Personal development budget for training, courses, and books
  • Hybrid work from the Berlin office and remotely, with modern equipment
  • A well-connected Berlin office
  • Employee discounts on company products
  • Regular company events
  • Team budget
  • Employee referral bonuses
  • A close-knit team with open feedback and a strong sense of community
  • An open, feedback-oriented culture with short decision-making paths
  • Close collaboration with Medical, Product, and Operations teams
  • Opportunities to take on greater responsibility and develop with the company

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