Senior Performance Marketing Strategist
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Lead paid media strategy across Google, LinkedIn, Meta, and Microsoft for growing B2B companies. Connect campaign investment to pipeline and revenue through strategic client leadership.
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FORMEL SKIN एक हेल्थकेयर, ब्यूटी और ईकॉमर्स कंपनी है, जो ऑनलाइन व्यक्तिगत त्वचाविज्ञान सेवाएँ प्रदान करती है। इसकी डायरेक्ट-टू-कंज्यूमर सेवा फोटो-आधारित त्वचा विश्लेषण, चिकित्सकों द्वारा विकसित उपचार योजनाओं, व्यक्तिगत त्वचा देखभाल फ़ॉर्मूलों और मुहाँसों, रोसैसिया, मेलाज़्मा तथा उम्र बढ़ने के दिखाई देने वाले संकेतों जैसी समस्याओं के लिए लगातार चिकित्सकीय सहायता को एक साथ जोड़ती है। ग्राहकों को उनकी आवश्यकताओं के अनुसार उत्पादों की दिनचर्या मिलती है और वे मासिक जाँच तथा डॉक्टर से संदेश के माध्यम से उपचार जारी रख सकते हैं। कंपनी अपने ऑनलाइन स्टोर के ज़रिए त्वचा देखभाल की अन्य आवश्यक वस्तुएँ भी उपलब्ध कराती है। FORMEL SKIN की टीम टेली-डर्मेटोलॉजी, क्लिनिकल स्किनकेयर और डिजिटल कॉमर्स के संगम पर काम करती है।
Customer Care Agent – Berlin Hybrid
Join FORMEL SKIN as a Customer Care Agent supporting patients through a digital healthcare platform focused on dermatology and weight management. Help deliver responsive patient support while improving customer care operations.
विवरण
- Act as the first point of contact for patients
- Provide fast, accurate, and courteous support by email, with chat and phone planned for the future
- Assist with payment issues, order processing, and questions about products and treatments
- Identify recurring inquiries and share structured feedback with Medical, Product Management, and Business Development
- Help improve Customer Care processes
- Suggest ways to continuously enhance the patient experience
- Collaborate closely with Medical, Product, and Operations teams
आवश्यकताएँ
- A strong customer-service mindset with patience and empathy
- Excellent written and spoken German communication skills
- Clear, accurate, and error-free communication
- Motivation, enthusiasm, and adaptability
- A structured and dependable approach to work
- A hands-on mindset and strong commitment to quality
- Confidence using standard tools such as Microsoft Office or Google Workspace
- Ability to become proficient in new systems quickly
- Basic English skills for internal collaboration
- Some Customer Service or Support experience is preferred, ideally in e-commerce, telemedicine, or direct-to-consumer businesses
- Experience with ticketing or CRM platforms such as Zendesk, Freshdesk, or HubSpot is preferred
- Familiarity with knowledge bases is preferred
- Motivation to learn and contribute positively to the team
लाभ
- 28 days of annual leave
- Navit or Urban Sports Club membership
- Personal development budget for training, courses, and books
- Hybrid work from the Berlin office and remotely, with modern equipment
- A well-connected Berlin office
- Employee discounts on company products
- Regular company events
- Team budget
- Employee referral bonuses
- A close-knit team with open feedback and a strong sense of community
- An open, feedback-oriented culture with short decision-making paths
- Close collaboration with Medical, Product, and Operations teams
- Opportunities to take on greater responsibility and develop with the company
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