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FORMEL SKIN
FORMEL SKIN
51 – 200 Darbuotojai
Elektroninė prekybaGrožisSveikatos priežiūra
FORMEL SKIN yra sveikatos priežiūros, grožio ir elektroninės prekybos įmonė, daugiausia dėmesio skirianti individualiai dermatologijai, teikiamai internetu. Jos tiesiogiai vartotojams skirta paslauga apima nuotraukomis pagrįstą odos analizę, gydytojų parengtus gydymo planus, individualiai pritaikytas odos priežiūros priemonių formules ir nuolatinę medicininę pagalbą sprendžiant tokias problemas kaip aknė, rožinė, melazma ir matomi senėjimo požymiai. Klientai gauna jiems pritaikytą produktų rutiną ir gali tęsti priežiūrą per kasmėnesinius patikrinimus bei susirašinėdami su gydytoju. Įmonė savo internetinėje parduotuvėje taip pat siūlo papildomų odos priežiūros priemonių. FORMEL SKIN komanda dirba teledermatologijos, klinikinės odos priežiūros ir skaitmeninės prekybos sankirtoje.
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Darbai įmonėje

Customer Care Agent – Berlin Hybrid

Join FORMEL SKIN as a Customer Care Agent supporting patients through a digital healthcare platform focused on dermatology and weight management. Help deliver responsive patient support while improving customer care operations.

DEVokietijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Act as the first point of contact for patients
  • Provide fast, accurate, and courteous support by email, with chat and phone planned for the future
  • Assist with payment issues, order processing, and questions about products and treatments
  • Identify recurring inquiries and share structured feedback with Medical, Product Management, and Business Development
  • Help improve Customer Care processes
  • Suggest ways to continuously enhance the patient experience
  • Collaborate closely with Medical, Product, and Operations teams

Reikalavimai

  • A strong customer-service mindset with patience and empathy
  • Excellent written and spoken German communication skills
  • Clear, accurate, and error-free communication
  • Motivation, enthusiasm, and adaptability
  • A structured and dependable approach to work
  • A hands-on mindset and strong commitment to quality
  • Confidence using standard tools such as Microsoft Office or Google Workspace
  • Ability to become proficient in new systems quickly
  • Basic English skills for internal collaboration
  • Some Customer Service or Support experience is preferred, ideally in e-commerce, telemedicine, or direct-to-consumer businesses
  • Experience with ticketing or CRM platforms such as Zendesk, Freshdesk, or HubSpot is preferred
  • Familiarity with knowledge bases is preferred
  • Motivation to learn and contribute positively to the team

Privalumai

  • 28 days of annual leave
  • Navit or Urban Sports Club membership
  • Personal development budget for training, courses, and books
  • Hybrid work from the Berlin office and remotely, with modern equipment
  • A well-connected Berlin office
  • Employee discounts on company products
  • Regular company events
  • Team budget
  • Employee referral bonuses
  • A close-knit team with open feedback and a strong sense of community
  • An open, feedback-oriented culture with short decision-making paths
  • Close collaboration with Medical, Product, and Operations teams
  • Opportunities to take on greater responsibility and develop with the company

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