Temporary Hybrid Data Entry Specialist
CRC Insurance Services
Support CRC Benefits’ busy season in a temporary hybrid role, entering and maintaining accurate, confidential records across multiple systems.
Open
Walmart is a global retail and eCommerce company serving consumers through hypermarkets, discount department stores, grocery locations, and an online marketplace. Its broad product offering is supported by a large physical-store network, direct-to-consumer operations, and the logistics and supply-chain systems needed to keep products moving across the business.
Contact Center Team Leader – Walmart, Bangalore Onsite
Lead a Walmart contact center team in Bangalore, coaching agents and improving service performance. Support high-volume customer, store, and associate operations from an onsite office.
Description
- Promote consistently high standards of customer service
- Support agents with technology, professional communication, and career development
- Strengthen team relationships while maintaining service-level performance
- Run team meetings and individual one-on-one sessions
- Track team metrics and support coaching efforts to improve results
- Investigate volume surges and other operational outliers
- Foster collaboration, engagement, and peer support
- Work with fellow leaders to establish and sustain business objectives
- Enhance customer experience through coordinated improvements in planning, staffing, performance management, quality, and training
- Direct daily team activities that affect the customer experience
- Coach underperformers and motivate high-performing associates
- Identify opportunities to improve customer service and convert them into effective actions
- Track customer experience and guide the team toward performance across all metrics
- Manage daily transaction volumes accurately while following policies and deadlines
Requirements
- At least one year of experience in retail, contact center operations, or a related field
- Seven to twelve years of relevant customer service experience
- At least three years of team leadership experience in a BPO or call center environment
- Preferred: at least two years of supervisory experience
- Preferred: at least one year of supervisory experience
- Proficiency with Microsoft Office Suite
- Availability to work in a 24/7 operation with rotating weekly days off
- Availability for permanent night shifts or other assigned rotational shifts
- Experience leading teams and overseeing daily activities that affect customer experience
- Experience working with live and legacy reports, tools, and operational systems
- Experience coaching team members across all performance levels
- Experience tracking customer experience through dashboards, reports, and contact center tools
- Ability to manage daily work volumes and transactions accurately within policies and deadlines
Benefits
- Performance-based incentive awards
- Maternity and parental leave
- Paid time off
- Health benefits
- Additional company benefits
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