Affirm

1,001 – 5,000 Employees

Affirm is a fintech company focused on helping consumers manage purchases through transparent payment options. Its buy now, pay later service lets customers split eligible purchases into flexible payments without hidden fees or compound interest. Affirm also offers a debit card that allows users to choose between paying over time for larger purchases and paying in full for smaller transactions. The company works with retailers in categories such as electronics, apparel, and travel, supporting checkout payments online and in physical stores, and its services integrate with Apple Pay. Affirm’s work spans consumer finance, e-commerce, and the technology that connects shoppers, merchants, and payment products.

Company Jobs

Product Support Specialist I, Merchant Care

Help merchants using Affirm’s pay-over-time platform by troubleshooting technical issues, improving support workflows, and sharing product feedback.

6 hours ago

Canada

$55,000 – $75,000 / year

Remote Full-time Junior Middle English Required French Required Customer Support

Description

Assist Affirm’s merchant partners, including e-commerce retailers on a range of platforms.
Diagnose and resolve complex technical and configuration issues.
Partner with engineers to address technical and operational problems while providing attentive merchant support.
Handle several merchant inquiries at once and prioritize them effectively.
Develop support processes that scale and refine workflows using feedback.
Keep merchant partners informed about product features and improvements.
Collect merchant feature requests to inform future product planning.
Coordinate with Sales, Client Success, Operations, and Engineering.

Requirements

Speak French and English fluently.
Hold a bachelor’s degree or have equivalent experience.
Have at least two years of experience in a relevant industry, such as technology, e-commerce, or SaaS, and/or in a similar role.
Manage a high volume of requests efficiently and with empathy.
Write clearly about technical concepts and instructions in email.
Understand complex technical systems and concepts.
Take projects through completion and adapt the results as needs change.
Preferred: Experience with major e-commerce platforms such as Shopify or WooCommerce, or familiarity with web development concepts.
Preferred: Comfort using logs and structured data to troubleshoot issues.

Benefits

Monthly allowances for health, wellness, and technology expenses.
Medical coverage fully subsidized for employees and their dependents.
Dental and vision coverage for employees and their dependents.
Flexible time off.
Generous holiday schedules.
Employee stock purchase plan offering Affirm shares at a discount.
Inclusive interview process with accommodations available for candidates with disabilities.

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Product Support Specialist I, Merchant Care

Help merchants using Affirm’s pay-over-time platform by troubleshooting technical issues, improving support workflows, and sharing product feedback.

Description

Requirements

Benefits

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