Affirm yra finansinių technologijų įmonė, padedanti vartotojams valdyti pirkinius pasitelkiant skaidrias mokėjimo galimybes. Jos paslauga „pirk dabar, mokėk vėliau“ leidžia klientams išskaidyti tinkamų pirkinių kainą į lanksčias įmokas be paslėptų mokesčių ar sudėtinių palūkanų. Affirm taip pat siūlo debeto kortelę, suteikiančią vartotojams galimybę pasirinkti, ar už didesnius pirkinius mokėti per tam tikrą laiką, ar už mažesnius pirkinius atsiskaityti iš karto. Įmonė bendradarbiauja su elektronikos, drabužių, kelionių ir kitų sričių mažmenininkais, sudarydama sąlygas atsiskaityti internetu ir fizinėse parduotuvėse, o jos paslaugos integruojamos su „Apple Pay“. Affirm veikla apima vartotojų finansavimą, elektroninę prekybą ir technologijas, jungiančias pirkėjus, prekybininkus bei mokėjimo produktus.
Product Support Specialist I, Merchant Care
Help merchants using Affirm’s pay-over-time platform by troubleshooting technical issues, improving support workflows, and sharing product feedback.
Aprašymas
- Assist Affirm’s merchant partners, including e-commerce retailers on a range of platforms.
- Diagnose and resolve complex technical and configuration issues.
- Partner with engineers to address technical and operational problems while providing attentive merchant support.
- Handle several merchant inquiries at once and prioritize them effectively.
- Develop support processes that scale and refine workflows using feedback.
- Keep merchant partners informed about product features and improvements.
- Collect merchant feature requests to inform future product planning.
- Coordinate with Sales, Client Success, Operations, and Engineering.
Reikalavimai
- Speak French and English fluently.
- Hold a bachelor’s degree or have equivalent experience.
- Have at least two years of experience in a relevant industry, such as technology, e-commerce, or SaaS, and/or in a similar role.
- Manage a high volume of requests efficiently and with empathy.
- Write clearly about technical concepts and instructions in email.
- Understand complex technical systems and concepts.
- Take projects through completion and adapt the results as needs change.
- Preferred: Experience with major e-commerce platforms such as Shopify or WooCommerce, or familiarity with web development concepts.
- Preferred: Comfort using logs and structured data to troubleshoot issues.
Privalumai
- Monthly allowances for health, wellness, and technology expenses.
- Medical coverage fully subsidized for employees and their dependents.
- Dental and vision coverage for employees and their dependents.
- Flexible time off.
- Generous holiday schedules.
- Employee stock purchase plan offering Affirm shares at a discount.
- Inclusive interview process with accommodations available for candidates with disabilities.