Affirm
Affirm
Affirm — тұтынушыларға мөлдір төлем мүмкіндіктері арқылы сатып алуларын басқаруға көмектесуге бағытталған финтех компаниясы. Оның «қазір сатып ал, кейін төле» қызметі клиенттерге талаптарға сай сатып алуларын жасырын комиссияларсыз немесе күрделі пайызсыз икемді төлемдерге бөлуге мүмкіндік береді. Affirm сонымен қатар пайдаланушыларға ірі сатып алулар үшін уақыт өте төлеу мен шағын транзакциялар үшін толық төлеудің бірін таңдауға мүмкіндік беретін дебеттік картаны ұсынады. Компания электроника, киім-кешек және саяхат сияқты санаттардағы бөлшек саудагерлермен жұмыс істеп, онлайн және физикалық дүкендердегі төлемдерді қолдайды, ал оның қызметтері Apple Pay жүйесімен біріктірілген. Affirm қызметі тұтынушылық қаржы, электрондық коммерция және сатып алушыларды, сатушыларды әрі төлем өнімдерін байланыстыратын технология салаларын қамтиды.

Product Support Specialist I, Merchant Care

Help merchants using Affirm’s pay-over-time platform by troubleshooting technical issues, improving support workflows, and sharing product feedback.

Сипаттама

  • Assist Affirm’s merchant partners, including e-commerce retailers on a range of platforms.
  • Diagnose and resolve complex technical and configuration issues.
  • Partner with engineers to address technical and operational problems while providing attentive merchant support.
  • Handle several merchant inquiries at once and prioritize them effectively.
  • Develop support processes that scale and refine workflows using feedback.
  • Keep merchant partners informed about product features and improvements.
  • Collect merchant feature requests to inform future product planning.
  • Coordinate with Sales, Client Success, Operations, and Engineering.

Талаптар

  • Speak French and English fluently.
  • Hold a bachelor’s degree or have equivalent experience.
  • Have at least two years of experience in a relevant industry, such as technology, e-commerce, or SaaS, and/or in a similar role.
  • Manage a high volume of requests efficiently and with empathy.
  • Write clearly about technical concepts and instructions in email.
  • Understand complex technical systems and concepts.
  • Take projects through completion and adapt the results as needs change.
  • Preferred: Experience with major e-commerce platforms such as Shopify or WooCommerce, or familiarity with web development concepts.
  • Preferred: Comfort using logs and structured data to troubleshoot issues.

Артықшылықтар

  • Monthly allowances for health, wellness, and technology expenses.
  • Medical coverage fully subsidized for employees and their dependents.
  • Dental and vision coverage for employees and their dependents.
  • Flexible time off.
  • Generous holiday schedules.
  • Employee stock purchase plan offering Affirm shares at a discount.
  • Inclusive interview process with accommodations available for candidates with disabilities.

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