World Kinect
World Kinect
5,001 – 10,000 Employees
ConsultingEnergyLogistics
World Kinect operates across the global energy industry, supporting customers in aviation, marine transportation, and land transport. Its business combines energy procurement, brokerage, supply, and risk management with a broad distribution platform designed to serve customers across international markets. The company also works on sustainability initiatives, including renewable energy sourcing, emissions trading schemes, decarbonization, and energy-efficiency solutions. With teams spanning consulting, logistics, and energy, World Kinect offers a range of functions connected to the movement, management, and transition of energy.

Client Services Manager – World Kinect, Elland Hybrid

Lead and develop a client services team in Elland for World Kinect, supporting customer satisfaction, operational performance, and effective stakeholder relationships.

Description

  • Manage, mentor, and develop the Client Services Team
  • Allocate workloads and ensure priorities are completed on schedule
  • Hold one-to-one meetings, coaching sessions, and performance reviews
  • Build a positive, collaborative, and high-performing team environment
  • Deliver professional, prompt, and accurate customer support
  • Manage customer enquiries, escalations, and complaints through resolution
  • Serve as the senior escalation contact for complex customer matters
  • Track workloads, service levels, and key performance indicators
  • Drive improvements to customer service processes and operational delivery
  • Ensure team activities follow company policies and industry standards
  • Keep team procedures current and well documented
  • Work closely with Sales, Operations, suppliers, and senior leaders
  • Report team performance, risks, and opportunities to senior management
  • Follow market and industry developments and provide relevant recommendations

Requirements

  • Experience leading or managing a customer service, client services, account management, or operations support team
  • Demonstrated ability to coach, motivate, and develop team members
  • Background handling customer escalations and service issues
  • Strong capability in stakeholder management
  • Experience improving processes and enhancing operational performance
  • Effective leadership and people management skills
  • Excellent communication and relationship-building abilities
  • Strong approach to problem solving
  • Meticulous attention to detail
  • Excellent organisation and prioritisation skills
  • Ability to stay composed and productive under pressure
  • Proficiency with Microsoft Office

Benefits

  • Access to training and ongoing learning opportunities
  • Hybrid schedule with office attendance in Elland Monday to Wednesday and remote work on Thursday and Friday

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