TENTENS Tech
TENTENS Tech
TENTENS Tech is an IT company focused on building and operating social discovery platforms. Its teams support the full product lifecycle, combining research and analytics with engineering, launch, and ongoing scaling. The company reports a 250+ specialist team and dozens of platform launches serving millions of users. Its technical work includes high-load, low-latency systems, resilient infrastructure, payment integrations with PCI DSS compliance, and media delivery at large scale. TENTENS Tech also develops AI and machine learning systems for trust and safety, fraud prevention, and content moderation, with engineering experience across TypeScript, Go, PHP, JavaScript, and Java.

Billing and Payments Support Specialist – Remote Ukraine

Handle billing, payment incidents, fraud, and chargebacks for TENTENS Tech’s social discovery platforms serving more than 20 million users. Investigate complex cases and help improve payment operations.

Description

  • Monitor payment infrastructure and key performance metrics
  • Manage payment incidents, including failed payments, refunds, disputes, and chargebacks
  • Investigate complex payment cases, including unauthorized payments, chargeback threats, and suspicious transactions
  • Identify the root causes of payment issues
  • Respond to users about payment-related questions through ticket-based systems
  • Handle fraud cases and analyze fraud patterns
  • Collaborate with stakeholders across product, support, payments, and compliance
  • Work morning, daytime, and evening or night shifts
  • During evening or night shifts, manage operations, monitoring, and incident response

Requirements

  • Basic understanding of online payments and fraud patterns
  • English proficiency at B1 level or above, both spoken and written
  • Willingness to work night shifts from 19:00 to 03:00
  • Analytical approach to investigating problems
  • Ability to manage multiple tasks in an environment where approaches may change frequently
  • Ability to work with SLAs and escalations
  • Motivation to improve processes and proactively share ideas
  • Hands-on experience with failed payments, refunds, and disputes, plus an understanding of the chargeback lifecycle, is a plus
  • Experience with ticket-based systems such as Zendesk or similar tools is a plus
  • Willingness to take ownership of tasks and drive them through to completion is a plus

Benefits

  • Career progression tied to results, KPIs, and ownership
  • Opportunities to network and exchange expertise with colleagues from other teams and projects across the holding company
  • Room for initiative and a culture of trust within the team
  • Salary reviews available after the probationary period and every six months thereafter
  • Monthly performance bonuses
  • Medical insurance
  • Sick leave
  • 18 paid vacation days per year
  • Remote work by default

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