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TENTENS Tech
TENTENS Tech
51 – 200 Darbuotojai
Dirbtinis intelektasKibernetinis saugumasSaaS
TENTENS Tech yra IT įmonė, daugiausia dėmesio skirianti socialinio atradimo platformų kūrimui ir eksploatavimui. Jos komandos rūpinasi visu produkto gyvavimo ciklu, derindamos tyrimus ir analitiką su inžinerija, paleidimu bei nuolatiniu mastelio didinimu. Įmonė teigia turinti daugiau nei 250 specialistų komandą ir esanti paleidusi dešimtis platformų, kuriomis naudojasi milijonai žmonių. Jos techninė veikla apima didelės apkrovos ir mažos delsos sistemas, atsparią infrastruktūrą, su PCI DSS suderinamas mokėjimų integracijas ir didelio masto medijos pateikimą. TENTENS Tech taip pat kuria dirbtinio intelekto ir mašininio mokymosi sistemas pasitikėjimui ir saugumui užtikrinti, sukčiavimui užkirsti bei turiniui moderuoti. Inžinieriai turi patirties dirbant su TypeScript, Go, PHP, JavaScript ir Java.
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Darbai įmonėje

Billing and Payments Support Specialist – Remote Ukraine

Handle billing, payment incidents, fraud, and chargebacks for TENTENS Tech’s social discovery platforms serving more than 20 million users. Investigate complex cases and help improve payment operations.

UAUkrainaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: ukrainiečiųSąskaitų išrašymo specialistas

Aprašymas

  • Monitor payment infrastructure and key performance metrics
  • Manage payment incidents, including failed payments, refunds, disputes, and chargebacks
  • Investigate complex payment cases, including unauthorized payments, chargeback threats, and suspicious transactions
  • Identify the root causes of payment issues
  • Respond to users about payment-related questions through ticket-based systems
  • Handle fraud cases and analyze fraud patterns
  • Collaborate with stakeholders across product, support, payments, and compliance
  • Work morning, daytime, and evening or night shifts
  • During evening or night shifts, manage operations, monitoring, and incident response

Reikalavimai

  • Basic understanding of online payments and fraud patterns
  • English proficiency at B1 level or above, both spoken and written
  • Willingness to work night shifts from 19:00 to 03:00
  • Analytical approach to investigating problems
  • Ability to manage multiple tasks in an environment where approaches may change frequently
  • Ability to work with SLAs and escalations
  • Motivation to improve processes and proactively share ideas
  • Hands-on experience with failed payments, refunds, and disputes, plus an understanding of the chargeback lifecycle, is a plus
  • Experience with ticket-based systems such as Zendesk or similar tools is a plus
  • Willingness to take ownership of tasks and drive them through to completion is a plus

Privalumai

  • Career progression tied to results, KPIs, and ownership
  • Opportunities to network and exchange expertise with colleagues from other teams and projects across the holding company
  • Room for initiative and a culture of trust within the team
  • Salary reviews available after the probationary period and every six months thereafter
  • Monthly performance bonuses
  • Medical insurance
  • Sick leave
  • 18 paid vacation days per year
  • Remote work by default

Susiję darbai

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NuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPagalbos inžinierius
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