Senior Data Engineer, Cloud & Analytics
ADEAL Systems GmbH
Build cloud, data, and analytics solutions for ADEAL Systems, taking technical ownership of architecture, data pipelines, and customer projects.
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TENTENS Tech एक आईटी कंपनी है जो सोशल डिस्कवरी प्लेटफ़ॉर्म बनाने और संचालित करने पर केंद्रित है। इसकी टीमें शोध और विश्लेषण से लेकर इंजीनियरिंग, लॉन्च और निरंतर विस्तार तक पूरे उत्पाद जीवनचक्र में सहयोग करती हैं। कंपनी के अनुसार, इसकी 250 से अधिक विशेषज्ञों की टीम है और यह लाखों उपयोगकर्ताओं को सेवाएँ देने वाले दर्जनों प्लेटफ़ॉर्म लॉन्च कर चुकी है। इसके तकनीकी कार्य में उच्च-लोड, कम-विलंबता वाली प्रणालियाँ, सुदृढ़ इन्फ्रास्ट्रक्चर, PCI DSS अनुपालन वाले भुगतान एकीकरण और बड़े पैमाने पर मीडिया डिलीवरी शामिल हैं। TENTENS Tech भरोसे और सुरक्षा, धोखाधड़ी की रोकथाम और कंटेंट मॉडरेशन के लिए AI तथा मशीन लर्निंग प्रणालियाँ भी विकसित करती है। इसकी इंजीनियरिंग विशेषज्ञता TypeScript, Go, PHP, JavaScript और Java में है।
Billing and Payments Support Specialist – Remote Ukraine
Handle billing, payment incidents, fraud, and chargebacks for TENTENS Tech’s social discovery platforms serving more than 20 million users. Investigate complex cases and help improve payment operations.
विवरण
- Monitor payment infrastructure and key performance metrics
- Manage payment incidents, including failed payments, refunds, disputes, and chargebacks
- Investigate complex payment cases, including unauthorized payments, chargeback threats, and suspicious transactions
- Identify the root causes of payment issues
- Respond to users about payment-related questions through ticket-based systems
- Handle fraud cases and analyze fraud patterns
- Collaborate with stakeholders across product, support, payments, and compliance
- Work morning, daytime, and evening or night shifts
- During evening or night shifts, manage operations, monitoring, and incident response
आवश्यकताएँ
- Basic understanding of online payments and fraud patterns
- English proficiency at B1 level or above, both spoken and written
- Willingness to work night shifts from 19:00 to 03:00
- Analytical approach to investigating problems
- Ability to manage multiple tasks in an environment where approaches may change frequently
- Ability to work with SLAs and escalations
- Motivation to improve processes and proactively share ideas
- Hands-on experience with failed payments, refunds, and disputes, plus an understanding of the chargeback lifecycle, is a plus
- Experience with ticket-based systems such as Zendesk or similar tools is a plus
- Willingness to take ownership of tasks and drive them through to completion is a plus
लाभ
- Career progression tied to results, KPIs, and ownership
- Opportunities to network and exchange expertise with colleagues from other teams and projects across the holding company
- Room for initiative and a culture of trust within the team
- Salary reviews available after the probationary period and every six months thereafter
- Monthly performance bonuses
- Medical insurance
- Sick leave
- 18 paid vacation days per year
- Remote work by default
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