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Deschide
TENTENS Tech este o companie de tehnologie a informației axată pe dezvoltarea și operarea platformelor de descoperire socială. Echipele sale susțin întregul ciclu de viață al produsului, combinând cercetarea și analiza cu ingineria, lansarea și extinderea continuă. Compania declară că are o echipă de peste 250 de specialiști și că a lansat zeci de platforme care deservesc milioane de utilizatori. Activitatea sa tehnică include sisteme cu încărcare ridicată și latență redusă, infrastructură rezilientă, integrări de plăți conforme cu PCI DSS și livrarea de conținut media la scară largă. TENTENS Tech dezvoltă, de asemenea, sisteme de inteligență artificială și învățare automată pentru încredere și siguranță, prevenirea fraudelor și moderarea conținutului, având experiență inginerească în TypeScript, Go, PHP, JavaScript și Java.
Billing and Payments Support Specialist – Remote Ukraine
Handle billing, payment incidents, fraud, and chargebacks for TENTENS Tech’s social discovery platforms serving more than 20 million users. Investigate complex cases and help improve payment operations.
Descriere
- Monitor payment infrastructure and key performance metrics
- Manage payment incidents, including failed payments, refunds, disputes, and chargebacks
- Investigate complex payment cases, including unauthorized payments, chargeback threats, and suspicious transactions
- Identify the root causes of payment issues
- Respond to users about payment-related questions through ticket-based systems
- Handle fraud cases and analyze fraud patterns
- Collaborate with stakeholders across product, support, payments, and compliance
- Work morning, daytime, and evening or night shifts
- During evening or night shifts, manage operations, monitoring, and incident response
Cerințe
- Basic understanding of online payments and fraud patterns
- English proficiency at B1 level or above, both spoken and written
- Willingness to work night shifts from 19:00 to 03:00
- Analytical approach to investigating problems
- Ability to manage multiple tasks in an environment where approaches may change frequently
- Ability to work with SLAs and escalations
- Motivation to improve processes and proactively share ideas
- Hands-on experience with failed payments, refunds, and disputes, plus an understanding of the chargeback lifecycle, is a plus
- Experience with ticket-based systems such as Zendesk or similar tools is a plus
- Willingness to take ownership of tasks and drive them through to completion is a plus
Beneficii
- Career progression tied to results, KPIs, and ownership
- Opportunities to network and exchange expertise with colleagues from other teams and projects across the holding company
- Room for initiative and a culture of trust within the team
- Salary reviews available after the probationary period and every six months thereafter
- Monthly performance bonuses
- Medical insurance
- Sick leave
- 18 paid vacation days per year
- Remote work by default
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