Keedian
Keedian
Keedian develops intelligent operations software for multi-site buildings and physical assets. Its vendor-neutral platform brings building systems and sensor data together, pairing AI-assisted workflows with human oversight to identify, resolve, and prevent operational problems. The company helps operators across grocery, retail, foodservice, financial services, construction, logistics, and healthcare reduce unnecessary site visits and downtime, improve energy performance, and manage cost and sustainability goals more effectively.

Bilingual Troubleshooting Support Trainee – Mexico Remote

Support Keedian’s building automation and energy management systems remotely. Monitor HVAC, lighting, and facilities issues while assisting customers with troubleshooting.

Description

  • Handle inbound and outbound call center calls
  • Create and manage service tickets, recording completed work
  • Troubleshoot customer building automation and facilities systems remotely
  • Support customers by phone and recommend solutions through multiple energy management system interfaces
  • Coordinate on-site third-party personnel during technical troubleshooting
  • Interpret and assess data from heating, ventilation, air conditioning, refrigeration, and lighting systems
  • Monitor system installations
  • Prepare reports recommending improvements to energy use, asset efficiency, and troubleshooting

Requirements

  • Availability for night, weekday, or weekend shifts averaging eight hours, typically between 8 p.m. and 4 a.m.
  • Ability to support customers continuously as part of a 24/7/365 Operations Control Center
  • Native Spanish and advanced English proficiency at C1 level
  • Reliable electricity supply
  • Wired, high-speed internet connection
  • A quiet, distraction-free home working environment
  • Ability to prioritize and complete tasks effectively in high-pressure situations
  • Ability to explain technical information clearly to non-technical audiences
  • Collaborative approach to work
  • Current enrollment in or completion of a bachelor’s degree in electrical, mechanical, or related engineering is desirable
  • Strong interpersonal skills
  • Enthusiasm and aptitude for learning new systems

Benefits

  • Fully remote work
  • Flexible working schedule
  • Birthday day off
  • Reduced working hours on Fridays
  • Additional vacation days
  • Sick leave
  • Moving day off
  • Support for education, training, and language learning
  • Employee referral program

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