Staffing For Doctors is a U.S.-based healthcare staffing company that connects medical practices with HIPAA-trained, specialty-matched virtual medical assistants and clinical support professionals. Its remote teams support practices with scheduling, EHR documentation, charting, prior authorizations, patient communication, and other administrative and clinical workflows across a range of specialties. The company focuses on compliance, secure data handling, and structured onboarding, serving practices through its staffing, portal, and customer support processes.
Remote Bilingual Medical Administrator – Personal Injury and MedPay (Nicaragua)
Provide bilingual remote medical administration for Personal Injury and MedPay cases, including attorney and insurance coordination. Manage patient scheduling, intake, and DOT examination lead follow-up for a chiropractic practice.
Description
- Manage Personal Injury patient support and coordinate PI, MedPay, attorney lien, insurance, and DOT examination processes
- Guide new Personal Injury patients through intake and initial coordination
- Gather accident details along with attorney, insurance, claim, case, and referral information
- Investigate MedPay coverage, secure claim details, document findings, and manage follow-up
- Coordinate professionally with patients, attorneys, law firms, adjusters, healthcare providers, and referral partners
- Obtain and monitor Letters of Protection, attorney liens, medical records, billing details, and outstanding documentation
- Manage inbound and outbound calls, including regular weekday coverage and Saturday mornings
- Handle new-patient inquiries, arrange appointments, prioritize PI referrals, and re-engage missed calls and unbooked leads
- Explain routine administrative procedures clearly to patients in both English and Spanish
- Complete insurance verification and coordination while supporting Workers' Compensation administration and referral operations
- Keep patient, insurance, attorney, claim, case, referral, and lead data accurate and current
- Protect patient privacy by following HIPAA and confidentiality standards
- Route coverage, authorization, liability, and billing concerns to the appropriate parties
- Make outbound calls, nurture DOT examination inquiries, turn qualified leads into appointments, and assist business-development efforts
Requirements
- Fluency in both English and Spanish is required
- At least two years supporting a medical practice based in the United States
- Demonstrated strength handling inbound and outbound telephone calls
- Clear, effective communication in English and Spanish
- Background in medical appointment scheduling
- Strong patient and customer service abilities
- Experience assisting patients by telephone
- Highly organized with reliable follow-through
- Able to manage confidential patient data appropriately
- Working knowledge of HIPAA and patient privacy practices
- Willingness to call patients, attorneys, providers, and insurance companies proactively
- Personal Injury medical office experience is strongly preferred
- Hands-on MedPay experience is strongly preferred
- Experience with attorney liens or Letters of Protection is strongly preferred
- Experience verifying or coordinating insurance coverage
- Workers' Compensation experience
- Experience obtaining insurance claim numbers
- Experience obtaining case numbers from attorneys or law firms
- Experience working with insurance adjusters
- Experience communicating with Personal Injury attorneys
- Experience in a chiropractic office
- Medical records experience
- Referral coordination experience
- DOT examination experience
- Experience generating and converting leads
- Business development experience
- Familiarity with ChiroTouch Cloud and RingCentral
- Familiarity with RingCentral
Benefits
- Full-time position with a 40-hour workweek
- Weekday schedule with Saturday morning phone coverage
- Monday through Friday hours are 10:00 AM to 7:00 PM EST
- Hourly compensation is negotiable and based on experience, professional background, and relevant expertise