Keedian
Keedian
Keedian izstrādā viedu darbības pārvaldības programmatūru ēkām un fiziskajiem aktīviem, kas atrodas vairākās lokācijās. Tās no piegādātājiem neatkarīgā platforma apvieno ēku sistēmas un sensoru datus, savukārt ar mākslīgo intelektu atbalstītās darbplūsmas tiek apvienotas ar cilvēka uzraudzību, lai identificētu, novērstu un nepieļautu darbības problēmas. Uzņēmums palīdz pārtikas preču mazumtirdzniecības, mazumtirdzniecības, ēdināšanas, finanšu pakalpojumu, būvniecības, loģistikas un veselības aprūpes nozares operatoriem samazināt nevajadzīgus objektu apmeklējumus un dīkstāves, uzlabot energoefektivitāti un efektīvāk pārvaldīt izmaksu un ilgtspējas mērķus.

Bilingual Troubleshooting Support Trainee – Mexico Remote

Support Keedian’s building automation and energy management systems remotely. Monitor HVAC, lighting, and facilities issues while assisting customers with troubleshooting.

Apraksts

  • Handle inbound and outbound call center calls
  • Create and manage service tickets, recording completed work
  • Troubleshoot customer building automation and facilities systems remotely
  • Support customers by phone and recommend solutions through multiple energy management system interfaces
  • Coordinate on-site third-party personnel during technical troubleshooting
  • Interpret and assess data from heating, ventilation, air conditioning, refrigeration, and lighting systems
  • Monitor system installations
  • Prepare reports recommending improvements to energy use, asset efficiency, and troubleshooting

Prasības

  • Availability for night, weekday, or weekend shifts averaging eight hours, typically between 8 p.m. and 4 a.m.
  • Ability to support customers continuously as part of a 24/7/365 Operations Control Center
  • Native Spanish and advanced English proficiency at C1 level
  • Reliable electricity supply
  • Wired, high-speed internet connection
  • A quiet, distraction-free home working environment
  • Ability to prioritize and complete tasks effectively in high-pressure situations
  • Ability to explain technical information clearly to non-technical audiences
  • Collaborative approach to work
  • Current enrollment in or completion of a bachelor’s degree in electrical, mechanical, or related engineering is desirable
  • Strong interpersonal skills
  • Enthusiasm and aptitude for learning new systems

Priekšrocības

  • Fully remote work
  • Flexible working schedule
  • Birthday day off
  • Reduced working hours on Fridays
  • Additional vacation days
  • Sick leave
  • Moving day off
  • Support for education, training, and language learning
  • Employee referral program

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