Keedian
Keedian
Keedian kuria išmaniąją veiklos valdymo programinę įrangą įvairiose vietose esantiems pastatams ir fiziniam turtui. Jos nuo tiekėjų nepriklausoma platforma sujungia pastatų sistemas ir jutiklių duomenis, o dirbtinio intelekto padedamus procesus derina su žmogaus priežiūra, kad veiklos problemos būtų nustatomos, sprendžiamos ir užkertamas kelias joms pasikartoti. Įmonė padeda maisto prekių mažmeninės prekybos, mažmeninės prekybos, maitinimo, finansinių paslaugų, statybos, logistikos ir sveikatos priežiūros sektorių operatoriams mažinti nereikalingus apsilankymus objektuose ir prastovas, gerinti energijos vartojimo efektyvumą bei veiksmingiau valdyti sąnaudų ir tvarumo tikslus.

Bilingual Troubleshooting Support Trainee – Mexico Remote

Support Keedian’s building automation and energy management systems remotely. Monitor HVAC, lighting, and facilities issues while assisting customers with troubleshooting.

Aprašymas

  • Handle inbound and outbound call center calls
  • Create and manage service tickets, recording completed work
  • Troubleshoot customer building automation and facilities systems remotely
  • Support customers by phone and recommend solutions through multiple energy management system interfaces
  • Coordinate on-site third-party personnel during technical troubleshooting
  • Interpret and assess data from heating, ventilation, air conditioning, refrigeration, and lighting systems
  • Monitor system installations
  • Prepare reports recommending improvements to energy use, asset efficiency, and troubleshooting

Reikalavimai

  • Availability for night, weekday, or weekend shifts averaging eight hours, typically between 8 p.m. and 4 a.m.
  • Ability to support customers continuously as part of a 24/7/365 Operations Control Center
  • Native Spanish and advanced English proficiency at C1 level
  • Reliable electricity supply
  • Wired, high-speed internet connection
  • A quiet, distraction-free home working environment
  • Ability to prioritize and complete tasks effectively in high-pressure situations
  • Ability to explain technical information clearly to non-technical audiences
  • Collaborative approach to work
  • Current enrollment in or completion of a bachelor’s degree in electrical, mechanical, or related engineering is desirable
  • Strong interpersonal skills
  • Enthusiasm and aptitude for learning new systems

Privalumai

  • Fully remote work
  • Flexible working schedule
  • Birthday day off
  • Reduced working hours on Fridays
  • Additional vacation days
  • Sick leave
  • Moving day off
  • Support for education, training, and language learning
  • Employee referral program

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