Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Customer Service Representative (Mexico, Remote)
Provide customer service for US-based operations from home in Mexico, supporting international teams. Handle customer interactions across multiple systems.
Description
- Support expanding customer service operations for US-based clients
- Manage inbound and/or outbound customer interactions
- Use multiple systems effectively in a fast-paced service environment
- Complete each hiring stage, including resume review, a pre-screen questionnaire, a one-way video interview, a pre-screen interview, live interviews, and a background check
- Work remotely from home with international customer service teams
Requirements
- Prior experience in a US BPO or call center
- Excellent spoken and written English
- Strong customer service and communication abilities
- Experience managing inbound and/or outbound customer interactions
- Able to multitask and work efficiently across multiple systems
- Professional, dependable, and detail-oriented
- Comfortable working in a structured remote setting
- Windows 11 PC required; Macs are not supported
- 16 GB RAM
- Two monitors
- Webcam and headset
- i5 processor or higher
- Fiber internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams and Office 365
- Submit a resume in English
- Successful completion of an applicable background check may be required
- Complete every stage of the hiring process
- Experience in customer support, healthcare support, technical support, billing, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO environments
Benefits
- Paid weekly in arrears
- Full pay for training
- Fully remote work from home
- Independent contractor arrangement
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