Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Bilingual Customer Service Representative (Mexico, Remote)

Provide customer service for US-based operations from home in Mexico, supporting international teams. Handle customer interactions across multiple systems.

Сипаттама

  • Support expanding customer service operations for US-based clients
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems effectively in a fast-paced service environment
  • Complete each hiring stage, including resume review, a pre-screen questionnaire, a one-way video interview, a pre-screen interview, live interviews, and a background check
  • Work remotely from home with international customer service teams

Талаптар

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Able to multitask and work efficiently across multiple systems
  • Professional, dependable, and detail-oriented
  • Comfortable working in a structured remote setting
  • Windows 11 PC required; Macs are not supported
  • 16 GB RAM
  • Two monitors
  • Webcam and headset
  • i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Successful completion of an applicable background check may be required
  • Complete every stage of the hiring process
  • Experience in customer support, healthcare support, technical support, billing, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO environments

Артықшылықтар

  • Paid weekly in arrears
  • Full pay for training
  • Fully remote work from home
  • Independent contractor arrangement

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