Resolv Global
Resolv Global
Resolv Global ir biznesa procesu ārpakalpojumu un personāla atlases uzņēmums, kas palīdz uzņēmumiem plašā mērogā nodrošināt klientu apkalpošanu, tehnisko atbalstu un biroja administrēšanas pakalpojumus. Tā daudzvalodu komandas strādā sešos pakalpojumu centros un attālinātās darba vietās, atbalsta vairāk nekā 18 valodas un piedāvā hibrīda, darba no mājām un diennakts pakalpojumu modeļus. Uzņēmums apvieno darbaspēka pārvaldības pieredzi ar tehnoloģijām, lai palīdzētu korporatīvajiem klientiem, tostarp Fortune 500 organizācijām, apkalpot klientus starptautiskajos tirgos.

Bilingual Customer Service Representative (Mexico, Remote)

Provide customer service for US-based operations from home in Mexico, supporting international teams. Handle customer interactions across multiple systems.

Apraksts

  • Support expanding customer service operations for US-based clients
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems effectively in a fast-paced service environment
  • Complete each hiring stage, including resume review, a pre-screen questionnaire, a one-way video interview, a pre-screen interview, live interviews, and a background check
  • Work remotely from home with international customer service teams

Prasības

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Able to multitask and work efficiently across multiple systems
  • Professional, dependable, and detail-oriented
  • Comfortable working in a structured remote setting
  • Windows 11 PC required; Macs are not supported
  • 16 GB RAM
  • Two monitors
  • Webcam and headset
  • i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Successful completion of an applicable background check may be required
  • Complete every stage of the hiring process
  • Experience in customer support, healthcare support, technical support, billing, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO environments

Priekšrocības

  • Paid weekly in arrears
  • Full pay for training
  • Fully remote work from home
  • Independent contractor arrangement

Saistītās vakances

Nivoda

Senior AI/ML Engineer, Remote in the United States

Nivoda

Develop ranking, recommendation, and multimodal search systems for Nivoda’s global jewellery marketplace and jeweller storefronts. Build production machine learning capabilities across search, product discovery, and image matching.

Atvērt
Alignment Health

Senior AI and Data Scientist

Alignment Health

Architect production machine learning solutions for Alignment Health’s senior care platform. Lead healthcare analytics, model deployment, and technical mentorship.

Atvērt
CET Logistics

Business Engagement Specialist – CET Logistics

CET Logistics

Connect businesses and institutions with CET’s waste reduction and energy efficiency programs. Build referral networks, qualify leads, coordinate handoffs, and support carbon reduction efforts.

Atvērt
FHI 360

Associate Director of Procurement, Administration and Logistics

FHI 360

Leads procurement, administration, logistics, and operations for FHI 360’s country office in the Democratic Republic of the Congo. Supervises functional leads and maintains compliance with donor, government, and supply chain requirements.

Atvērt