Resolv Global
Resolv Global
51 – 200 Darbuotojai
B2BĮdarbinimasKonsultavimas
„Resolv Global“ yra verslo procesų valdymo ir personalo paslaugų įmonė, padedanti verslui dideliu mastu teikti klientų aptarnavimo, techninės pagalbos ir administracines paslaugas. Jos daugiakalbės komandos dirba šešiuose paslaugų teikimo centruose ir nuotolinėse vietose, aptarnauja daugiau kaip 18 kalbų ir teikia hibridinio darbo, darbo iš namų bei visą parą veikiančių paslaugų modelius. Įmonė derina darbuotojų valdymo kompetenciją su technologijomis, kad padėtų verslo klientams, įskaitant „Fortune 500“ organizacijas, aptarnauti klientus tarptautinėse rinkose.

Bilingual Customer Service Representative (Mexico, Remote)

Provide customer service for US-based operations from home in Mexico, supporting international teams. Handle customer interactions across multiple systems.

Aprašymas

  • Support expanding customer service operations for US-based clients
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems effectively in a fast-paced service environment
  • Complete each hiring stage, including resume review, a pre-screen questionnaire, a one-way video interview, a pre-screen interview, live interviews, and a background check
  • Work remotely from home with international customer service teams

Reikalavimai

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Able to multitask and work efficiently across multiple systems
  • Professional, dependable, and detail-oriented
  • Comfortable working in a structured remote setting
  • Windows 11 PC required; Macs are not supported
  • 16 GB RAM
  • Two monitors
  • Webcam and headset
  • i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Successful completion of an applicable background check may be required
  • Complete every stage of the hiring process
  • Experience in customer support, healthcare support, technical support, billing, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO environments

Privalumai

  • Paid weekly in arrears
  • Full pay for training
  • Fully remote work from home
  • Independent contractor arrangement

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