Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Customer Service Representative (Mexico, Remote)

Provide customer service for US-based operations from home in Mexico, supporting international teams. Handle customer interactions across multiple systems.

विवरण

  • Support expanding customer service operations for US-based clients
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems effectively in a fast-paced service environment
  • Complete each hiring stage, including resume review, a pre-screen questionnaire, a one-way video interview, a pre-screen interview, live interviews, and a background check
  • Work remotely from home with international customer service teams

आवश्यकताएँ

  • Prior experience in a US BPO or call center
  • Excellent spoken and written English
  • Strong customer service and communication abilities
  • Experience managing inbound and/or outbound customer interactions
  • Able to multitask and work efficiently across multiple systems
  • Professional, dependable, and detail-oriented
  • Comfortable working in a structured remote setting
  • Windows 11 PC required; Macs are not supported
  • 16 GB RAM
  • Two monitors
  • Webcam and headset
  • i5 processor or higher
  • Fiber internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit a resume in English
  • Successful completion of an applicable background check may be required
  • Complete every stage of the hiring process
  • Experience in customer support, healthcare support, technical support, billing, sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, or call center/BPO environments

लाभ

  • Paid weekly in arrears
  • Full pay for training
  • Fully remote work from home
  • Independent contractor arrangement

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