ACC Premiere
ACC Premiere
1,001 – 5,000 Employees
Food & BeverageHealthcareLogistics
ACC Premiere is a contact center and customer experience outsourcing firm serving consumer brands across food and beverage, healthcare, logistics, retail, and direct-to-consumer markets. Its teams provide customer support, technical troubleshooting, crisis response, sales assistance, and consumer affairs services, including support for product recalls and periods of unusually high demand. ACC Premiere also helps clients improve contact center operations through customized CRM implementations, AI-enabled solutions, cloud telephony, analytics, process re-engineering, and compliance-focused performance management.

Bilingual Customer Service Representative

Support customers of well-known brands in English and Spanish across phone and digital channels. Respond to inquiries, identify sales and retention opportunities, and keep customer records up to date.

Description

  • Respond to customer questions and complaints
  • Grow sales by recommending profitable products through upselling and cross-selling
  • Record customer interactions and update account information
  • Stay current on changing products and services
  • Build customer loyalty by solving problems creatively
  • Manage a high volume of inquiries with speed, accuracy, and care
  • Assist customers by phone, social media, live chat, email, SMS, and video

Requirements

  • At least two years of customer service experience in a call center
  • Experience supporting luxury brands and their products or services
  • Experience supporting home appliances
  • Strong written and spoken communication skills in English and Spanish
  • High school diploma or equivalent
  • Experience diagnosing and troubleshooting issues
  • Experience supporting consumer products or services
  • Able to work remotely; employees living near company offices in Connecticut or New Jersey may need to attend in person

Benefits

  • Equipment provided
  • Paid training
  • Training on products
  • Training on systems
  • Remote training through Zoom
  • Internal promotion opportunities
  • Employee-focused work environment

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