ACC Premiere
ACC Premiere
ACC Premiere oziq-ovqat va ichimliklar, sog‘liqni saqlash, logistika, chakana savdo hamda to‘g‘ridan-to‘g‘ri iste’molchiga sotish bozorlaridagi iste’molchi brendlariga xizmat ko‘rsatuvchi aloqa markazi va mijozlar tajribasini boshqarish bo‘yicha autsorsing kompaniyasidir. Uning jamoalari mijozlarni qo‘llab-quvvatlash, texnik muammolarni bartaraf etish, inqirozga javob berish, savdolarga ko‘maklashish va iste’molchilar bilan ishlash xizmatlarini, jumladan mahsulotlarni qaytarib olish holatlari hamda talab noodatiy darajada yuqori bo‘lgan davrlarni qo‘llab-quvvatlashni taqdim etadi. ACC Premiere, shuningdek, moslashtirilgan CRM joriy etish, sun’iy intellektga asoslangan yechimlar, bulutli telefoniya, tahlil, jarayonlarni qayta loyihalash va muvofiqlikka yo‘naltirilgan samaradorlikni boshqarish orqali mijozlarga aloqa markazi faoliyatini yaxshilashga yordam beradi.

Bilingual Customer Service Representative

Support customers of well-known brands in English and Spanish across phone and digital channels. Respond to inquiries, identify sales and retention opportunities, and keep customer records up to date.

Tavsif

  • Respond to customer questions and complaints
  • Grow sales by recommending profitable products through upselling and cross-selling
  • Record customer interactions and update account information
  • Stay current on changing products and services
  • Build customer loyalty by solving problems creatively
  • Manage a high volume of inquiries with speed, accuracy, and care
  • Assist customers by phone, social media, live chat, email, SMS, and video

Talablar

  • At least two years of customer service experience in a call center
  • Experience supporting luxury brands and their products or services
  • Experience supporting home appliances
  • Strong written and spoken communication skills in English and Spanish
  • High school diploma or equivalent
  • Experience diagnosing and troubleshooting issues
  • Experience supporting consumer products or services
  • Able to work remotely; employees living near company offices in Connecticut or New Jersey may need to attend in person

Imtiyozlar

  • Equipment provided
  • Paid training
  • Training on products
  • Training on systems
  • Remote training through Zoom
  • Internal promotion opportunities
  • Employee-focused work environment

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