ACC Premiere
ACC Premiere
ACC Premiere एक संपर्क केंद्र और ग्राहक अनुभव आउटसोर्सिंग कंपनी है, जो खाद्य और पेय पदार्थ, स्वास्थ्य सेवा, लॉजिस्टिक्स, खुदरा तथा सीधे-उपभोक्ता बाजारों में उपभोक्ता ब्रांडों को सेवाएं प्रदान करती है। इसकी टीमें ग्राहक सहायता, तकनीकी समस्या-समाधान, संकट प्रतिक्रिया, बिक्री सहायता और उपभोक्ता मामलों की सेवाएं देती हैं, जिनमें उत्पाद वापसी और असामान्य रूप से अधिक मांग वाले समय में सहायता भी शामिल है। ACC Premiere अनुकूलित CRM कार्यान्वयन, AI-सक्षम समाधान, क्लाउड टेलीफोनी, विश्लेषण, प्रक्रियाओं के पुनर्गठन और अनुपालन-केंद्रित प्रदर्शन प्रबंधन के माध्यम से ग्राहकों को संपर्क केंद्र संचालन बेहतर बनाने में भी सहायता करती है।

Bilingual Customer Service Representative

Support customers of well-known brands in English and Spanish across phone and digital channels. Respond to inquiries, identify sales and retention opportunities, and keep customer records up to date.

विवरण

  • Respond to customer questions and complaints
  • Grow sales by recommending profitable products through upselling and cross-selling
  • Record customer interactions and update account information
  • Stay current on changing products and services
  • Build customer loyalty by solving problems creatively
  • Manage a high volume of inquiries with speed, accuracy, and care
  • Assist customers by phone, social media, live chat, email, SMS, and video

आवश्यकताएँ

  • At least two years of customer service experience in a call center
  • Experience supporting luxury brands and their products or services
  • Experience supporting home appliances
  • Strong written and spoken communication skills in English and Spanish
  • High school diploma or equivalent
  • Experience diagnosing and troubleshooting issues
  • Experience supporting consumer products or services
  • Able to work remotely; employees living near company offices in Connecticut or New Jersey may need to attend in person

लाभ

  • Equipment provided
  • Paid training
  • Training on products
  • Training on systems
  • Remote training through Zoom
  • Internal promotion opportunities
  • Employee-focused work environment

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