ACC Premiere
ACC Premiere
ACC Premiere yra kontaktų centro ir klientų patirties užsakomųjų paslaugų įmonė, aptarnaujanti vartotojų prekių ženklus maisto ir gėrimų, sveikatos priežiūros, logistikos, mažmeninės prekybos ir tiesioginės prekybos vartotojams rinkose. Jos komandos teikia klientų aptarnavimo, techninių problemų sprendimo, reagavimo į krizes, pardavimų pagalbos ir vartotojų reikalų paslaugas, įskaitant pagalbą atšaukiant gaminius ir neįprastai išaugus paklausai. ACC Premiere taip pat padeda klientams gerinti kontaktų centro veiklą diegdama individualiai pritaikytus CRM sprendimus, dirbtiniu intelektu paremtas technologijas, debesijos telefoniją, analitiką, pertvarkydama procesus ir taikydama į atitiktį orientuotą veiklos rezultatų valdymą.

Bilingual Customer Service Representative

Support customers of well-known brands in English and Spanish across phone and digital channels. Respond to inquiries, identify sales and retention opportunities, and keep customer records up to date.

Aprašymas

  • Respond to customer questions and complaints
  • Grow sales by recommending profitable products through upselling and cross-selling
  • Record customer interactions and update account information
  • Stay current on changing products and services
  • Build customer loyalty by solving problems creatively
  • Manage a high volume of inquiries with speed, accuracy, and care
  • Assist customers by phone, social media, live chat, email, SMS, and video

Reikalavimai

  • At least two years of customer service experience in a call center
  • Experience supporting luxury brands and their products or services
  • Experience supporting home appliances
  • Strong written and spoken communication skills in English and Spanish
  • High school diploma or equivalent
  • Experience diagnosing and troubleshooting issues
  • Experience supporting consumer products or services
  • Able to work remotely; employees living near company offices in Connecticut or New Jersey may need to attend in person

Privalumai

  • Equipment provided
  • Paid training
  • Training on products
  • Training on systems
  • Remote training through Zoom
  • Internal promotion opportunities
  • Employee-focused work environment

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