Customer Service Representative – NOV, Houston (Hybrid)
NOVSupport NOV oilfield equipment customers by handling quotes, orders, service coordination, and issue resolution. Full-time hybrid position based in Houston, Texas.
खोलें
NOV ऊर्जा उद्योग के लिए उपकरण, प्रौद्योगिकियाँ और डिजिटल सेवाएँ विकसित करता है। 1862 से चली आ रही नवाचार की लंबी परंपरा के साथ, इसके समाधान ग्राहकों को सुरक्षित और कुशलतापूर्वक ऊर्जा उत्पादन में सहायता करते हैं और उद्योग को अधिक टिकाऊ प्रथाओं की ओर बढ़ने में योगदान देते हैं। NOV के पोर्टफोलियो में MYNOV भी शामिल है, जो एकल साइन-ऑन प्लेटफ़ॉर्म है और उपयोगकर्ताओं को NOV के विभिन्न अनुप्रयोगों तथा सेवाओं से जोड़ता है। कंपनी वैश्विक ऊर्जा क्षेत्र के ग्राहकों की सहायता के लिए विनिर्माण, परामर्श और ऊर्जा विशेषज्ञता को एक साथ लाती है।
Customer Service Representative – NOV (Houston Hybrid)
Support NOV oilfield equipment customers by preparing quotes and sales orders, coordinating service and shipments, and resolving customer issues. This full-time hybrid role is based in Houston and works closely with warehouse, service, and internal teams.
विवरण
- Serve as the main point of contact between customers and NOV teams.
- Turn customer requests into accurate quotes and sales orders.
- Handle calls and emails about customer needs, complaints, product or service problems, and service requests.
- Use the appropriate software, databases, scripts, and tools.
- Respond promptly and professionally, outline possible solutions, and refer calls to Centers of Excellence when needed.
- Arrange shipment of service parts with the warehouse.
- Coordinate with the service coordinator to confirm service personnel availability.
- Address customer questions about quotes and invoices.
- Work with the Service Manager to set service call priorities.
- Speed up material deliveries, correct order discrepancies, and keep customers informed throughout the order process.
- Complete other related tasks as assigned.
- Follow NOV company policies and health, safety, and environmental procedures.
आवश्यकताएँ
- High school diploma or equivalent; an associate degree is preferred.
- One to three years of customer service or sales order processing experience.
- Experience with ERP or CRM systems such as SAP, Oracle, or similar platforms.
- Strong written and spoken communication skills.
- Excellent organization and attention to detail.
- Ability to handle multiple tasks and set priorities in a fast-paced setting.
- Basic knowledge of oilfield equipment and supply chain processes.
- Customer-focused approach and sound problem-solving skills.
- Proficiency with Microsoft Office, especially Excel.
- Authorized to work in the United States without sponsorship.
लाभ
- 401(k) plan with NOV matching each dollar contributed up to 5% of base pay and overtime.
- Medical plans for employees and eligible spouses and children, effective on the first day of employment.
- Preventive medical and dental care at no cost for the family when enrolled in an NOV medical or dental plan and using an in-network physician.
- Basic life and accidental death and dismemberment insurance at no cost for full-time employees.
- Three weeks of paid vacation per year for regular full-time employees, prorated according to start date.
- Up to 11 paid holidays per year for regular full-time employees.
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