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NOV
NOV
ConsultingEnergyManufacturing
NOV develops equipment, technologies, and digital services for the energy industry, with a long history of innovation dating back to 1862. Its solutions support oilfield operations by helping customers produce energy safely and efficiently, while also contributing to the sector’s shift toward more sustainable practices. NOV’s portfolio includes MYNOV, a single sign-on platform that connects users with multiple NOV applications and services. The company brings together manufacturing, consulting, and energy expertise in support of customers across the global energy sector.
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Customer Service Representative – NOV (Houston Hybrid)

Support NOV oilfield equipment customers by preparing quotes and sales orders, coordinating service and shipments, and resolving customer issues. This full-time hybrid role is based in Houston and works closely with warehouse, service, and internal teams.

USUnited StatesTXTexasHybridFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support
ERPOracle

Description

  • Serve as the main point of contact between customers and NOV teams.
  • Turn customer requests into accurate quotes and sales orders.
  • Handle calls and emails about customer needs, complaints, product or service problems, and service requests.
  • Use the appropriate software, databases, scripts, and tools.
  • Respond promptly and professionally, outline possible solutions, and refer calls to Centers of Excellence when needed.
  • Arrange shipment of service parts with the warehouse.
  • Coordinate with the service coordinator to confirm service personnel availability.
  • Address customer questions about quotes and invoices.
  • Work with the Service Manager to set service call priorities.
  • Speed up material deliveries, correct order discrepancies, and keep customers informed throughout the order process.
  • Complete other related tasks as assigned.
  • Follow NOV company policies and health, safety, and environmental procedures.

Requirements

  • High school diploma or equivalent; an associate degree is preferred.
  • One to three years of customer service or sales order processing experience.
  • Experience with ERP or CRM systems such as SAP, Oracle, or similar platforms.
  • Strong written and spoken communication skills.
  • Excellent organization and attention to detail.
  • Ability to handle multiple tasks and set priorities in a fast-paced setting.
  • Basic knowledge of oilfield equipment and supply chain processes.
  • Customer-focused approach and sound problem-solving skills.
  • Proficiency with Microsoft Office, especially Excel.
  • Authorized to work in the United States without sponsorship.

Benefits

  • 401(k) plan with NOV matching each dollar contributed up to 5% of base pay and overtime.
  • Medical plans for employees and eligible spouses and children, effective on the first day of employment.
  • Preventive medical and dental care at no cost for the family when enrolled in an NOV medical or dental plan and using an in-network physician.
  • Basic life and accidental death and dismemberment insurance at no cost for full-time employees.
  • Three weeks of paid vacation per year for regular full-time employees, prorated according to start date.
  • Up to 11 paid holidays per year for regular full-time employees.

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