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NOV
NOV
EnergetikaProizvodnjaSvetovanje
NOV razvija opremo, tehnologije in digitalne storitve za energetsko industrijo ter ima dolgo zgodovino inovacij, ki sega v leto 1862. Njene rešitve podpirajo delovanje naftnih polj, saj strankam pomagajo proizvajati energijo varno in učinkovito, hkrati pa prispevajo k prehodu sektorja na bolj trajnostne prakse. Portfelj podjetja vključuje MYNOV, platformo za enotno prijavo, ki uporabnike povezuje z več aplikacijami in storitvami NOV. Podjetje združuje proizvodno, svetovalno in energetsko strokovno znanje ter tako podpira stranke po vsem globalnem energetskem sektorju.
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Delovna mesta v podjetju

Customer Service Representative – NOV (Houston Hybrid)

Support NOV oilfield equipment customers by preparing quotes and sales orders, coordinating service and shipments, and resolving customer issues. This full-time hybrid role is based in Houston and works closely with warehouse, service, and internal teams.

USZdružene države AmerikeTXTeksasHibridnoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam
ERPOracle

Opis

  • Serve as the main point of contact between customers and NOV teams.
  • Turn customer requests into accurate quotes and sales orders.
  • Handle calls and emails about customer needs, complaints, product or service problems, and service requests.
  • Use the appropriate software, databases, scripts, and tools.
  • Respond promptly and professionally, outline possible solutions, and refer calls to Centers of Excellence when needed.
  • Arrange shipment of service parts with the warehouse.
  • Coordinate with the service coordinator to confirm service personnel availability.
  • Address customer questions about quotes and invoices.
  • Work with the Service Manager to set service call priorities.
  • Speed up material deliveries, correct order discrepancies, and keep customers informed throughout the order process.
  • Complete other related tasks as assigned.
  • Follow NOV company policies and health, safety, and environmental procedures.

Zahteve

  • High school diploma or equivalent; an associate degree is preferred.
  • One to three years of customer service or sales order processing experience.
  • Experience with ERP or CRM systems such as SAP, Oracle, or similar platforms.
  • Strong written and spoken communication skills.
  • Excellent organization and attention to detail.
  • Ability to handle multiple tasks and set priorities in a fast-paced setting.
  • Basic knowledge of oilfield equipment and supply chain processes.
  • Customer-focused approach and sound problem-solving skills.
  • Proficiency with Microsoft Office, especially Excel.
  • Authorized to work in the United States without sponsorship.

Ugodnosti

  • 401(k) plan with NOV matching each dollar contributed up to 5% of base pay and overtime.
  • Medical plans for employees and eligible spouses and children, effective on the first day of employment.
  • Preventive medical and dental care at no cost for the family when enrolled in an NOV medical or dental plan and using an in-network physician.
  • Basic life and accidental death and dismemberment insurance at no cost for full-time employees.
  • Three weeks of paid vacation per year for regular full-time employees, prorated according to start date.
  • Up to 11 paid holidays per year for regular full-time employees.

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