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EnergetikaProizvodnjaSvetovanje
NOV razvija opremo, tehnologije in digitalne storitve za energetsko industrijo ter ima dolgo zgodovino inovacij, ki sega v leto 1862. Njene rešitve podpirajo delovanje naftnih polj, saj strankam pomagajo proizvajati energijo varno in učinkovito, hkrati pa prispevajo k prehodu sektorja na bolj trajnostne prakse. Portfelj podjetja vključuje MYNOV, platformo za enotno prijavo, ki uporabnike povezuje z več aplikacijami in storitvami NOV. Podjetje združuje proizvodno, svetovalno in energetsko strokovno znanje ter tako podpira stranke po vsem globalnem energetskem sektorju.
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Delovna mesta v podjetju

Customer Service Representative – NOV, Houston (Hybrid)

Support NOV oilfield equipment customers by handling quotes, orders, service coordination, and issue resolution. Full-time hybrid position based in Houston, Texas.

USZdružene države AmerikeTXTeksasHibridnoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam
ERPOracle

Opis

  • Respond to customer calls and emails about requests, complaints, and possible product or service issues.
  • Communicate with customers about service requests.
  • Use relevant software, databases, scripts, and tools appropriately.
  • Assist callers promptly and professionally, explain potential solutions, and refer issues to Centers of Excellence when needed.
  • Arrange shipment of parts for service calls in coordination with the warehouse.
  • Coordinate service personnel availability for service calls with the service coordinator.
  • Help customers with quotation and invoicing questions.
  • Work with the Service Manager to set service call priorities.
  • Complete other work-related duties as assigned.
  • Follow NOV company policies and health, safety, and environmental procedures.

Zahteve

  • High school diploma or equivalent; an associate degree is preferred.
  • 1–3 years of customer service or sales order processing experience.
  • Experience using ERP or CRM systems such as SAP, Oracle, or similar platforms.
  • Strong written and verbal communication skills.
  • Well-organized, with close attention to detail.
  • Able to manage multiple tasks and priorities in a fast-paced setting.
  • Basic knowledge of oilfield equipment and supply chain processes.
  • Customer-focused approach and problem-solving ability.
  • Proficiency in Microsoft Office, particularly Excel.
  • Authorized to work in the United States without sponsorship.

Ugodnosti

  • 401(k) plan with NOV matching contributions dollar for dollar up to 5% of base pay and overtime contributions.
  • Medical plans for employees and eligible spouses and children, available from the first day of employment.
  • Preventive medical and dental care at no cost for the family when enrolled in an NOV plan and using an in-network provider.
  • Basic life and accidental death and dismemberment insurance at no cost for full-time employees.
  • Three weeks of paid vacation annually for regular full-time employees, prorated according to start date.
  • Up to 11 paid holidays annually for regular full-time employees.

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