NOV
NOV
NOV 1862 жылдан бастау алатын ұзақ инновациялық тарихы бар энергетика саласына арналған жабдықтарды, технологиялар мен цифрлық қызметтерді әзірлейді. Оның шешімдері тұтынушыларға энергияны қауіпсіз әрі тиімді өндіруге көмектесу арқылы мұнай кәсіпшілігіндегі операцияларды қолдайды, сондай-ақ саланың неғұрлым тұрақты тәжірибелерге көшуіне ықпал етеді. Компанияның портфеліне пайдаланушыларды бірнеше NOV қолданбалары мен қызметтеріне қосатын бірыңғай кіру платформасы MYNOV кіреді. NOV әлемдік энергетика секторындағы клиенттерін қолдау үшін өндіріс, консалтинг және энергетика салаларындағы сараптаманы біріктіреді.

Customer Service Representative – NOV, Houston (Hybrid)

Support NOV oilfield equipment customers by handling quotes, orders, service coordination, and issue resolution. Full-time hybrid position based in Houston, Texas.

Сипаттама

  • Respond to customer calls and emails about requests, complaints, and possible product or service issues.
  • Communicate with customers about service requests.
  • Use relevant software, databases, scripts, and tools appropriately.
  • Assist callers promptly and professionally, explain potential solutions, and refer issues to Centers of Excellence when needed.
  • Arrange shipment of parts for service calls in coordination with the warehouse.
  • Coordinate service personnel availability for service calls with the service coordinator.
  • Help customers with quotation and invoicing questions.
  • Work with the Service Manager to set service call priorities.
  • Complete other work-related duties as assigned.
  • Follow NOV company policies and health, safety, and environmental procedures.

Талаптар

  • High school diploma or equivalent; an associate degree is preferred.
  • 1–3 years of customer service or sales order processing experience.
  • Experience using ERP or CRM systems such as SAP, Oracle, or similar platforms.
  • Strong written and verbal communication skills.
  • Well-organized, with close attention to detail.
  • Able to manage multiple tasks and priorities in a fast-paced setting.
  • Basic knowledge of oilfield equipment and supply chain processes.
  • Customer-focused approach and problem-solving ability.
  • Proficiency in Microsoft Office, particularly Excel.
  • Authorized to work in the United States without sponsorship.

Артықшылықтар

  • 401(k) plan with NOV matching contributions dollar for dollar up to 5% of base pay and overtime contributions.
  • Medical plans for employees and eligible spouses and children, available from the first day of employment.
  • Preventive medical and dental care at no cost for the family when enrolled in an NOV plan and using an in-network provider.
  • Basic life and accidental death and dismemberment insurance at no cost for full-time employees.
  • Three weeks of paid vacation annually for regular full-time employees, prorated according to start date.
  • Up to 11 paid holidays annually for regular full-time employees.

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