General Dynamics Information Technology
General Dynamics Information Technology
General Dynamics Information Technology (GDIT) мемлекеттік органдар мен қорғаныс ұйымдарына консалтинг, цифрлық жаңғырту және қолданбалар бойынша қызметтер ұсынады. Компанияның жұмысы жасанды интеллект, бұлттық есептеулер, киберқауіпсіздік, жоғары өнімді есептеулер және кванттық технологиялармен қатар логистика мен жеткізу тізбегін басқару, барлау және ұлттық қауіпсіздік салаларындағы аса маңызды бағдарламаларды қамтиды. Компания сондай-ақ консалтинг, денсаулық сақтау және логистика бағыттарында жұмыс істейді, ал қызметкерлерді іріктеу үдерістерінде әртүрлілігі жоғары командалар мен қызметкерлердің әл-ауқатына басымдық береді. GDIT-тегі қызметтер озық технологияларды күрделі мемлекеттік сектор және ұлттық қауіпсіздік мәселелерін шешуге қолдануға қызығушылық танытатын мамандарға сай болуы мүмкін.

Customer Service Representative — Hybrid in Bossier City

Support GDIT’s federal contact center by handling inbound and outbound calls, researching customer concerns, and sharing accurate information and solutions. The role combines contact center coverage with onsite training and a hybrid work environment.

Сипаттама

  • Take incoming client calls and provide accurate information.
  • Investigate customer concerns, identify answers, and explain information or alternative solutions.
  • Make outbound service or satisfaction calls when needed.
  • Use call guides and collect and verify required details.
  • Attend training on phone skills and program information.
  • Follow service, customer care, documentation, and scheduling standards.
  • Maintain phone coverage throughout contact center operating hours.
  • Handle clerical and administrative tasks as assigned.
  • Contribute to a contact center supporting a large federal government contract.

Талаптар

  • High school diploma or GED.
  • At least one year of customer service or telephone experience.
  • Experience using fax machines, computer software, and telephone technology.
  • Willingness and ability to work and train onsite when required.
  • Access to high-speed wired internet.
  • A quiet, distraction-free work environment.
  • Ability to pass criminal background, drug, and credit checks.
  • Willingness and ability to work the first 90 days without absences.
  • Residency in Louisiana or Texas, within approximately 60 miles of the facility applied to.
  • At least one year of call center experience is highly preferred.
  • Desktop or laptop setup and basic software installation experience is preferred.
  • Intermediate proficiency with Google Chrome or Microsoft Edge is preferred.
  • Ability to use multiple monitors, multitask, and speak while typing.
  • Ability to work independently with limited supervision.
  • A security clearance is not required.
  • U.S. citizenship is not required.

Артықшылықтар

  • Competitive pay and benefits.
  • Hybrid work with opportunities to work from home.
  • Medical plan choices, including some with Health Savings Accounts.
  • Dental plan choices.
  • Vision coverage.
  • 401(k) with pre-tax and post-tax contribution options and company matching.
  • Flexible workweeks where available.
  • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
  • Short- and long-term disability coverage.
  • Life insurance.
  • Accidental death and dismemberment insurance.
  • Personal accident insurance.
  • Critical illness insurance.
  • Business travel and accident insurance.

Ұқсас жұмыс орындары

NOV

Customer Service Representative – NOV (Houston Hybrid)

NOV

Support NOV oilfield equipment customers by preparing quotes and sales orders, coordinating service and shipments, and resolving customer issues. This full-time hybrid role is based in Houston and works closely with warehouse, service, and internal teams.

Ашу
NOV

Customer Service Representative – NOV, Houston (Hybrid)

NOV

Support NOV oilfield equipment customers by handling quotes, orders, service coordination, and issue resolution. Full-time hybrid position based in Houston, Texas.

Ашу
ACC Premiere

Bilingual Customer Service Representative

ACC Premiere

Support customers of well-known brands in English and Spanish across phone and digital channels. Respond to inquiries, identify sales and retention opportunities, and keep customer records up to date.

Ашу
Signpost

Customer Support Specialist at Signpost

Signpost

Support plumbers, HVAC companies, electricians, and roofers who use SignpostAI. Troubleshoot calls, texting, websites, billing questions, and other customer issues.

Ашу
ConferenceDirect

Customer Service Representative – Hotel Reservations and Event Registration

ConferenceDirect
501 – 1 000 Қызметкерлер
КонсалтингЛогистикаСаяхат

Support ConferenceDirect customers with hotel reservations and event registration by phone and email. This full-time hybrid role handles inquiries, records customer interactions, and contributes to contact center service goals.

Ашу