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General Dynamics Information Technology
General Dynamics Information Technology
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
General Dynamics Information Technology (GDIT) zagotavlja svetovalne storitve, digitalno posodobitev in aplikacijske storitve za vladne in obrambne organizacije. Njeno delo obsega umetno inteligenco, računalništvo v oblaku, kibernetsko varnost, visokozmogljivo računalništvo in kvantne tehnologije ter ključne programe na področjih logistike in upravljanja dobavne verige, obveščevalne dejavnosti in domovinske varnosti. Podjetje deluje tudi na področjih svetovanja, zdravstva in logistike, pri zaposlovanju pa poudarja raznolike ekipe in dobrobit zaposlenih. Delovna mesta pri GDIT-u so lahko primerna za strokovnjake, ki jih zanima uporaba nastajajočih tehnologij pri reševanju zapletenih izzivov v javnem sektorju in na področju nacionalne varnosti.
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Delovna mesta v podjetju

Customer Service Representative — Hybrid in Bossier City

Support GDIT’s federal contact center by handling inbound and outbound calls, researching customer concerns, and sharing accurate information and solutions. The role combines contact center coverage with onsite training and a hybrid work environment.

USZdružene države AmerikeLALouisianaTXTeksas
15 $ – 20 $ / ura
HibridnoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Take incoming client calls and provide accurate information.
  • Investigate customer concerns, identify answers, and explain information or alternative solutions.
  • Make outbound service or satisfaction calls when needed.
  • Use call guides and collect and verify required details.
  • Attend training on phone skills and program information.
  • Follow service, customer care, documentation, and scheduling standards.
  • Maintain phone coverage throughout contact center operating hours.
  • Handle clerical and administrative tasks as assigned.
  • Contribute to a contact center supporting a large federal government contract.

Zahteve

  • High school diploma or GED.
  • At least one year of customer service or telephone experience.
  • Experience using fax machines, computer software, and telephone technology.
  • Willingness and ability to work and train onsite when required.
  • Access to high-speed wired internet.
  • A quiet, distraction-free work environment.
  • Ability to pass criminal background, drug, and credit checks.
  • Willingness and ability to work the first 90 days without absences.
  • Residency in Louisiana or Texas, within approximately 60 miles of the facility applied to.
  • At least one year of call center experience is highly preferred.
  • Desktop or laptop setup and basic software installation experience is preferred.
  • Intermediate proficiency with Google Chrome or Microsoft Edge is preferred.
  • Ability to use multiple monitors, multitask, and speak while typing.
  • Ability to work independently with limited supervision.
  • A security clearance is not required.
  • U.S. citizenship is not required.

Ugodnosti

  • Competitive pay and benefits.
  • Hybrid work with opportunities to work from home.
  • Medical plan choices, including some with Health Savings Accounts.
  • Dental plan choices.
  • Vision coverage.
  • 401(k) with pre-tax and post-tax contribution options and company matching.
  • Flexible workweeks where available.
  • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
  • Short- and long-term disability coverage.
  • Life insurance.
  • Accidental death and dismemberment insurance.
  • Personal accident insurance.
  • Critical illness insurance.
  • Business travel and accident insurance.

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