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General Dynamics Information Technology
General Dynamics Information Technology
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
General Dynamics Information Technology (GDIT) oferă servicii de consultanță, modernizare digitală și dezvoltare de aplicații pentru organizații guvernamentale și din domeniul apărării. Activitatea companiei acoperă inteligența artificială, cloud computing, securitatea cibernetică, calculul de înaltă performanță și tehnologiile cuantice, precum și programe esențiale pentru misiuni din domeniile logisticii și gestionării lanțului de aprovizionare, informațiilor și securității interne. Compania activează, de asemenea, în consultanță, asistență medicală și logistică, iar eforturile sale de recrutare pun accent pe echipe diverse și pe bunăstarea angajaților. Posturile din cadrul GDIT pot fi potrivite pentru profesioniști interesați să aplice tehnologii emergente la provocări complexe din sectorul public și din domeniul securității naționale.
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Locurile de muncă ale companiei

Customer Service Representative — Hybrid in Bossier City

Support GDIT’s federal contact center by handling inbound and outbound calls, researching customer concerns, and sharing accurate information and solutions. The role combines contact center coverage with onsite training and a hybrid work environment.

USStatele Unite ale AmericiiLALouisianaTXTexas
15 $ – 20 $ / oră
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Take incoming client calls and provide accurate information.
  • Investigate customer concerns, identify answers, and explain information or alternative solutions.
  • Make outbound service or satisfaction calls when needed.
  • Use call guides and collect and verify required details.
  • Attend training on phone skills and program information.
  • Follow service, customer care, documentation, and scheduling standards.
  • Maintain phone coverage throughout contact center operating hours.
  • Handle clerical and administrative tasks as assigned.
  • Contribute to a contact center supporting a large federal government contract.

Cerințe

  • High school diploma or GED.
  • At least one year of customer service or telephone experience.
  • Experience using fax machines, computer software, and telephone technology.
  • Willingness and ability to work and train onsite when required.
  • Access to high-speed wired internet.
  • A quiet, distraction-free work environment.
  • Ability to pass criminal background, drug, and credit checks.
  • Willingness and ability to work the first 90 days without absences.
  • Residency in Louisiana or Texas, within approximately 60 miles of the facility applied to.
  • At least one year of call center experience is highly preferred.
  • Desktop or laptop setup and basic software installation experience is preferred.
  • Intermediate proficiency with Google Chrome or Microsoft Edge is preferred.
  • Ability to use multiple monitors, multitask, and speak while typing.
  • Ability to work independently with limited supervision.
  • A security clearance is not required.
  • U.S. citizenship is not required.

Beneficii

  • Competitive pay and benefits.
  • Hybrid work with opportunities to work from home.
  • Medical plan choices, including some with Health Savings Accounts.
  • Dental plan choices.
  • Vision coverage.
  • 401(k) with pre-tax and post-tax contribution options and company matching.
  • Flexible workweeks where available.
  • Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
  • Short- and long-term disability coverage.
  • Life insurance.
  • Accidental death and dismemberment insurance.
  • Personal accident insurance.
  • Critical illness insurance.
  • Business travel and accident insurance.

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