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NOV
NOV
EnerģētikaKonsultācijasRažošana
NOV izstrādā enerģētikas nozarei paredzētas iekārtas, tehnoloģijas un digitālos pakalpojumus, un uzņēmumam ir ilga inovāciju vēsture, kas aizsākās 1862. gadā. Tā risinājumi atbalsta naftas atradņu darbību, palīdzot klientiem droši un efektīvi ražot enerģiju, vienlaikus veicinot nozares pāreju uz ilgtspējīgāku praksi. NOV piedāvājumā ir MYNOV — vienotās pieteikšanās platforma, kas savieno lietotājus ar vairākām NOV lietotnēm un pakalpojumiem. Uzņēmums apvieno ražošanas, konsultāciju un enerģētikas zināšanas, lai atbalstītu klientus visā pasaules enerģētikas nozarē.
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Vakances uzņēmumā

Customer Service Representative – NOV, Houston (Hybrid)

Support NOV oilfield equipment customers by handling quotes, orders, service coordination, and issue resolution. Full-time hybrid position based in Houston, Texas.

USAmerikas Savienotās ValstisTXTeksasaHibrīdiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts
ERPOracle

Apraksts

  • Respond to customer calls and emails about requests, complaints, and possible product or service issues.
  • Communicate with customers about service requests.
  • Use relevant software, databases, scripts, and tools appropriately.
  • Assist callers promptly and professionally, explain potential solutions, and refer issues to Centers of Excellence when needed.
  • Arrange shipment of parts for service calls in coordination with the warehouse.
  • Coordinate service personnel availability for service calls with the service coordinator.
  • Help customers with quotation and invoicing questions.
  • Work with the Service Manager to set service call priorities.
  • Complete other work-related duties as assigned.
  • Follow NOV company policies and health, safety, and environmental procedures.

Prasības

  • High school diploma or equivalent; an associate degree is preferred.
  • 1–3 years of customer service or sales order processing experience.
  • Experience using ERP or CRM systems such as SAP, Oracle, or similar platforms.
  • Strong written and verbal communication skills.
  • Well-organized, with close attention to detail.
  • Able to manage multiple tasks and priorities in a fast-paced setting.
  • Basic knowledge of oilfield equipment and supply chain processes.
  • Customer-focused approach and problem-solving ability.
  • Proficiency in Microsoft Office, particularly Excel.
  • Authorized to work in the United States without sponsorship.

Priekšrocības

  • 401(k) plan with NOV matching contributions dollar for dollar up to 5% of base pay and overtime contributions.
  • Medical plans for employees and eligible spouses and children, available from the first day of employment.
  • Preventive medical and dental care at no cost for the family when enrolled in an NOV plan and using an in-network provider.
  • Basic life and accidental death and dismemberment insurance at no cost for full-time employees.
  • Three weeks of paid vacation annually for regular full-time employees, prorated according to start date.
  • Up to 11 paid holidays annually for regular full-time employees.

Saistītās vakances

NOV

Customer Service Representative – NOV (Houston Hybrid)

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Support NOV oilfield equipment customers by preparing quotes and sales orders, coordinating service and shipments, and resolving customer issues. This full-time hybrid role is based in Houston and works closely with warehouse, service, and internal teams.

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Support ConferenceDirect customers with hotel reservations and event registration by phone and email. This full-time hybrid role handles inquiries, records customer interactions, and contributes to contact center service goals.

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