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AT&T is a telecommunications and technology company serving consumers, businesses, and public-sector organizations through wireless, internet, and fiber services. Its work spans network innovation, including collaborations focused on Open RAN, as well as FirstNet public-safety connectivity, disaster recovery, consumer devices, and data privacy. The company also emphasizes sustainability, cultural inclusion, corporate responsibility, and public policy. With a large workforce and a long operating history, AT&T offers career opportunities connected to communications infrastructure, digital technology, customer services, and responsible innovation.
AT&T Call Center Sales Representative — Hybrid in San Antonio
AT&T is hiring a call center sales representative for a hybrid San Antonio role covering customer service, sales, billing, and basic technical support. The position includes paid training and commission opportunities.
Description
- Manage customer communications across phone calls, chat, and email
- Spot upselling opportunities and close sales while pursuing commission and performance goals
- Accurately address service, billing, payment, and collections concerns
- Clarify billing details and explain product features to customers
- Diagnose basic issues and escalate matters that require additional support
- Strengthen customer trust and loyalty through effective issue resolution
- Respond to customer questions, including technical support inquiries
- Work three to four days per week at the San Antonio center and one to two days remotely from home
- Complete required training and comply with performance management, recurring management routines, and remote monitoring policies
Requirements
- Prior commissioned sales experience is strongly preferred
- Maintain a consistent focus on customer needs
- Demonstrate a strong work ethic
- Adapt effectively to changing situations
- Apply sound problem-solving skills
- Work with close attention to detail
- Work a flexible 40-hour schedule that may include nights, weekends, and overtime
- Have verified internet service with at least 12 Mbps upload and 18 Mbps download speeds
- Maintain a dedicated workspace with a desk, chair, electrical outlet, surge protector, and direct LAN connection
- Ensure the workspace meets work-from-home technical, security, physical, noise-level, and Clean Desk standards
- Remain available and accountable throughout assigned schedules and shifts
- Follow technical support procedures along with organizational security and compliance requirements
Benefits
- Commission opportunities
- Paid training
- Medical, dental, and vision coverage
- 401(k) plan
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and available fiber service, and AT&T home phone
- Tuition reimbursement program
- Paid time off and holidays
- Paid parental leave
- Additional sick leave beyond state and local legal requirements may be available but is unprotected
- Adoption reimbursement
- Short-term and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefits including critical illness, accident, hospital indemnity, and group legal coverage
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- AT&T-provided equipment, including a keyboard, monitor, computer, and mobile device
- Hybrid work arrangement
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