Ideagen
Ideagen
Ideagen develops email management software for Outlook users in project-based industries, including healthcare, manufacturing, and construction. Its flagship product, Ideagen Mail Manager, helps teams file, organize, search, and control project correspondence, reducing the risk of lost or mismanaged information. By supporting more efficient digital workflows, Ideagen helps organizations improve productivity and manage business communications more consistently.

Associate Solution Consultant

Support configuration, testing and documentation for Ideagen’s safety-focused SaaS solutions. Work with project managers and solution consultants in a hybrid role in Australia.

Description

  • Configure software solutions to meet defined requirements.
  • Help set up systems and carry out validation and testing.
  • Prepare clear, accurate documentation.
  • Flag and escalate risks, issues and gaps as needed.
  • Partner with project managers and solution consultants to deliver successful projects.
  • Support team learning and continuous improvement.

Requirements

  • Careful attention to detail and accuracy.
  • A logical, structured approach to solving problems.
  • Clear communication and good organisational skills.
  • Interest in SaaS applications, technology and software delivery.
  • Ability to follow established processes and frameworks effectively.
  • Experience in customer support, software delivery, administration, business analysis, technical coordination or a similar setting is beneficial.
  • Willingness to use AI to improve work practices.

Benefits

  • Hybrid working.
  • Flexible work arrangements.
  • Support for work-life balance.
  • Reasonable adjustments and an inclusive recruitment process.
  • Opportunities for career development.
  • A collaborative team environment.
  • AI-enabled ways of working.

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