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Avanade
Avanade
H1B Visa SponsorConsultingLogisticsMarketing
Avanade provides cloud-based link management and digital connection tools for businesses. Its platform supports URL shortening, branded links, QR codes—including dynamic and GS1 Digital Link formats—mobile landing pages, digital business cards, UTM campaign tracking, link analytics, APIs, and integrations. These capabilities help marketing, developer, and customer service teams create, manage, and measure customer interactions across digital channels, with enterprise-focused security and compliance features.
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L2 Cloud Engineer, Managed Services

Provide second-line support for Azure, virtual desktop and hybrid infrastructure used by Avanade’s enterprise clients. Troubleshoot incidents, automate operations and help optimise cloud services.

BEBelgiumOn-siteFull-timeMiddleSeniorEnglish RequiredFrench RequiredDutch RequiredCloud Engineer
AzureCitrixCloudKubernetesServiceNowSQLVMware

Description

  • Deliver L2 support and troubleshoot Azure, on-premises and hybrid infrastructure.
  • Support Azure virtual machines, load balancers, Azure Firewall and Kubernetes environments.
  • Operate networking services across on-premises and Azure environments.
  • Support AVD, Citrix and Remote Desktop Services, including migrations and proof-of-concept work.
  • Administer Windows Server, Active Directory Domain Services, Entra ID, Group Policy, Intune, Exchange hybrid and Microsoft 365.
  • Support VMware, Veeam, Infoblox, Windows Failover Clusters and SQL-related infrastructure dependencies.
  • Automate recurring operational work with PowerShell and Azure Automation Runbooks.
  • Configure and improve monitoring with Azure Alerts and SaaS monitoring platforms.
  • Develop operational guidance, procedures and technical documentation.
  • Contribute to FinOps reviews and share cost and optimisation insights with customers.
  • Escalate complex issues to L3 specialists with complete diagnostics and work together on root-cause resolution.
  • Manage incidents, service requests, changes and problem records in ServiceNow, following agreed ITIL processes, service levels and operational procedures.

Requirements

  • Bring 4–6 years of experience in Microsoft infrastructure and managed services.
  • Have broad second-line operations support experience; advanced or L3-level exposure is an advantage.
  • Have hands-on experience with VDI, networking, Azure and hybrid infrastructure.
  • Have experience improving monitoring and automating L2 operational tasks.
  • Have project experience with cloud migrations, AVD replacement or proof-of-concept work.
  • Be experienced in presenting FinOps insights or operational recommendations to customers.
  • Have hands-on experience with ServiceNow in a managed-services environment and apply ITIL practices to incident, request, change and problem management.
  • Speak Dutch at native level.
  • Have full professional proficiency in English.
  • Have limited working proficiency in French.
  • Know Azure infrastructure operations, including virtual machines, load balancers, Azure Firewall and Kubernetes.
  • Understand networking across on-premises and Azure environments.
  • Have experience with AVD, Citrix and RDS operations and migration support.
  • Know hybrid identity and workplace services, including AD DS, Entra ID, GPO, Intune, Exchange and Microsoft 365.
  • Have working knowledge of Windows Server, VMware, Veeam, Infoblox, Windows Failover Clusters and SQL infrastructure.
  • Use PowerShell scripting and Azure Automation Runbooks.
  • Configure Azure Alerts and SaaS monitoring.
  • Understand FinOps and support cloud-cost optimisation.
  • Use ServiceNow for incident, service request, change and problem management, with working knowledge of ITIL processes.
  • Hold Azure Fundamentals certification.
  • Hold Microsoft Azure Administrator certification.
  • Hold Azure Network Engineer Associate certification.
  • Hold Azure Solutions Architect Expert certification.
  • Hold Azure Virtual Desktop Specialty certification.

Benefits

  • Ongoing opportunities to learn and grow Microsoft cloud technology certifications.
  • Work on challenging enterprise managed-services and cloud transformation assignments.
  • Join a collaborative community of Azure, infrastructure and managed-services specialists.
  • Work in a professional setting that values customer outcomes, teamwork and operational excellence.

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