AT&T yra telekomunikacijų ir technologijų bendrovė, teikianti belaidžio ryšio, interneto ir šviesolaidines paslaugas vartotojams, įmonėms ir viešojo sektoriaus organizacijoms. Jos veikla apima tinklų inovacijas, įskaitant bendradarbiavimą, orientuotą į Open RAN, taip pat „FirstNet“ viešojo saugumo ryšį, pasirengimą atsigauti po nelaimių, vartotojų įrenginius ir duomenų privatumą. Bendrovė taip pat daug dėmesio skiria tvarumui, kultūriniam įtraukumui, įmonių atsakomybei ir viešajai politikai. Turėdama didelę darbuotojų komandą ir ilgą veiklos istoriją, AT&T siūlo karjeros galimybių ryšių infrastruktūros, skaitmeninių technologijų, klientų aptarnavimo ir atsakingų inovacijų srityse.
AT&T Call Center Sales Representative — Hybrid in San Antonio
AT&T is hiring a call center sales representative for a hybrid San Antonio role covering customer service, sales, billing, and basic technical support. The position includes paid training and commission opportunities.
Aprašymas
- Manage customer communications across phone calls, chat, and email
- Spot upselling opportunities and close sales while pursuing commission and performance goals
- Accurately address service, billing, payment, and collections concerns
- Clarify billing details and explain product features to customers
- Diagnose basic issues and escalate matters that require additional support
- Strengthen customer trust and loyalty through effective issue resolution
- Respond to customer questions, including technical support inquiries
- Work three to four days per week at the San Antonio center and one to two days remotely from home
- Complete required training and comply with performance management, recurring management routines, and remote monitoring policies
Reikalavimai
- Prior commissioned sales experience is strongly preferred
- Maintain a consistent focus on customer needs
- Demonstrate a strong work ethic
- Adapt effectively to changing situations
- Apply sound problem-solving skills
- Work with close attention to detail
- Work a flexible 40-hour schedule that may include nights, weekends, and overtime
- Have verified internet service with at least 12 Mbps upload and 18 Mbps download speeds
- Maintain a dedicated workspace with a desk, chair, electrical outlet, surge protector, and direct LAN connection
- Ensure the workspace meets work-from-home technical, security, physical, noise-level, and Clean Desk standards
- Remain available and accountable throughout assigned schedules and shifts
- Follow technical support procedures along with organizational security and compliance requirements
Privalumai
- Commission opportunities
- Paid training
- Medical, dental, and vision coverage
- 401(k) plan
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and available fiber service, and AT&T home phone
- Tuition reimbursement program
- Paid time off and holidays
- Paid parental leave
- Additional sick leave beyond state and local legal requirements may be available but is unprotected
- Adoption reimbursement
- Short-term and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefits including critical illness, accident, hospital indemnity, and group legal coverage
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- AT&T-provided equipment, including a keyboard, monitor, computer, and mobile device
- Hybrid work arrangement