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Absa Group
Absa Group
BankingFinanceFintech
Absa Group is an African financial services company operating across banking, finance, and fintech. Its business spans Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia, with additional offices and entities in China, Namibia, Nigeria, the United States, and the United Kingdom. The group also maintains technology support operations in the Czech Republic and serves its markets with an outlook that extends beyond the African continent.
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Assistant Relationship Manager, Commercial Banking – Kenya (Hybrid)

Support commercial banking clients in Kenya through relationship management, business development, credit coordination, and portfolio risk oversight. Serve as a key customer contact while helping grow sustainable client relationships and maintain strong controls.

KEKenyaHybridFull-timeJuniorMiddleEnglish RequiredAccount ManagerSales

Description

  • Provide specialist business-development insight to support informed decisions
  • Help maximize sustainable economic returns across a commercial client portfolio
  • Act as the primary customer contact when the Relationship Manager is unavailable
  • Support operational matters, relationship growth, and portfolio risk management
  • Build and maintain relationships with key customer contacts and the local business community
  • Coordinate referrals to other Absa Group teams and track their outcomes
  • Support Customer Relationship Plans and complete quarterly updates
  • Track customer service and satisfaction against Business Banking standards
  • Contribute to business-development presentations
  • Identify prospective new-to-bank customers, follow up on leads, and schedule meetings
  • Maintain specialist and ecosystem relationships across the Bank and Group
  • Track leads and keep lead-management systems up to date
  • Support the implementation of products provided by other Absa Group teams
  • Participate in Business Banking meetings and contribute to portfolio growth and service improvements
  • Keep client information accurate in internal systems
  • Encourage customer digitization and use of alternative channels
  • Act as the delegated relationship contact for smaller accounts
  • Complete personal development, training, and feedback activities
  • Perform customer due diligence during onboarding and at required review points
  • Work with customers, accountants, solicitors, and other stakeholders to obtain risk information
  • Gather customer financial data and coordinate its entry into credit systems
  • Support prompt facility reviews, renewals, and credit approvals
  • Assist with preparing Credit Applications in CCRS
  • Review facility letters and coordinate document execution and facility drawdown
  • Investigate proposed security and coordinate the preparation and signing of security documents
  • Participate in joint credit and relationship meetings while strengthening governance and controls
  • Reduce operational risk by following internal procedures and guidelines
  • Comply with regulatory obligations, the Enterprise Risk Management Framework, and Absa policies
  • Use available triggers and reports to monitor and control portfolio risks
  • Identify, assess, and manage relevant risks and incidents

Requirements

  • Required: Further Education and Training Certificate in Business, Commerce, and Management Studies
  • A relevant undergraduate degree from a recognized university is preferred
  • Additional professional or advanced qualifications are advantageous
  • Understanding of banking products and related solutions
  • Experience in sales and customer service
  • Typically at least two years of tenure in the role
  • Ability to work independently, meet expected results, and operate effectively in office, hybrid, or remote settings
  • Reliable team collaborator who consistently honors commitments
  • Ability to communicate with clients credibly and professionally
  • Strong self-management and ability to meet advised deadlines
  • Flexibility to cover for the Relationship Manager when needed
  • Advanced knowledge of banking or financial services
  • Creative and adaptable approach to resolving customer issues and complaints
  • Proactive approach to selling banking products and related solutions
  • Consistent performance against expectations and deadlines
  • Strong focus on quality and operational efficiency
  • Initiative to recommend improvements to performance

Benefits

  • Access to the My Career Development Portal with guidance, tools, and support
  • Training and professional development opportunities
  • Equal-opportunity and affirmative-action employment
  • Hybrid and remote working arrangements

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