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Ricoh UK
Ricoh UK
1,001 – 5,000 Employees
Skilled Worker Visa SponsorConsultingHealthcareLogistics
Ricoh UK helps organisations improve how they work through connected technology, workplace services and business process expertise. Its offering spans managed print, cloud and infrastructure services, cybersecurity, digital printing and process management, alongside office and production equipment such as printers and scanners. The company also provides an eCommerce platform for purchasing IT and media products. Its work centres on practical digital workplace transformation, collaboration, employee experience and more sustainable, customer-focused operations.
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Account Management Specialist

Manage complex billing and order issues for Ricoh’s largest customers and dealer partners while supporting service-level compliance, customer satisfaction, and cross-functional account operations.

USUnited StatesAZArizonaTXTexasHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Resolve complex customer and dealer issues while managing orders for Ricoh’s largest accounts
  • Maintain internal and external customer relationships that support business retention
  • Promote adherence to service-level agreements and customer satisfaction
  • Investigate root causes and recommend solutions for customer issues
  • Handle escalated billing, order status, delivery, and cancellation inquiries
  • Own customer inquiries and deliver timely service support
  • Complete billing and order-management activities
  • Resolve discrepancies involving internal customers and dealers
  • Maintain accurate customer records and database information
  • Train others on Ricoh order, lease, maintenance, and dealer agreements
  • Advance compliance with service-level agreements
  • Oversee order processing, lease funding, contract management, billing resolution, and invoice administration
  • Collaborate with Sales, Technology Services and Managed Services, Customer Success, Leasing, Accounts Receivable, Supply Chain, and dealers
  • Lead customer calls with minimal supervision
  • Produce meeting minutes, action plans, CADs, complex reports, and spreadsheets
  • Improve efficiency across interdepartmental practices and processes
  • Coach junior Specialists and support Specialists and Senior Specialists with complex issues
  • Complete additional duties as assigned

Requirements

  • A four-year college degree is preferred, or equivalent business experience
  • At least three years of business experience, including Ricoh and/or general business experience
  • One to two years of customer billing or order management experience
  • Substantial practical knowledge of the role’s requirements
  • Ability to communicate effectively with management, employees, and customers at all levels
  • Experience with Microsoft Office, including Excel, PowerPoint, and Project
  • Strong mathematical ability
  • Strong analytical capability
  • Proficiency in Microsoft Excel and Word
  • PC proficiency and aptitude
  • Customer-focused approach and effective telephone skills
  • Excellent interpersonal and communication abilities
  • Strong organization and multitasking skills

Benefits

  • Medical, dental, life, and disability insurance options
  • 401(k) Retirement Savings Plan
  • Health Savings Account
  • Flexible Spending Account
  • Tuition assistance programs for team members
  • Paid vacation
  • Paid holidays each year
  • Additional health, wellness, and continuing personal and professional development benefits

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