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Ricoh UK
Ricoh UK
1.001 – 5.000 Angajați
Sponsor pentru viza de lucrător calificatAsistență medicalăConsultanțăLogistică
Ricoh UK ajută organizațiile să își îmbunătățească modul de lucru prin tehnologii conectate, servicii pentru spațiul de lucru și expertiză în procesele de afaceri. Oferta sa include servicii de imprimare gestionată, servicii cloud și de infrastructură, securitate cibernetică, imprimare digitală și managementul proceselor, precum și echipamente de birou și de producție, cum ar fi imprimantele și scanerele. Compania oferă și o platformă de comerț electronic pentru achiziționarea de produse IT și media. Activitatea sa se concentrează pe transformarea digitală practică a spațiului de lucru, colaborare, experiența angajaților și operațiuni mai sustenabile, orientate către clienți.
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Locurile de muncă ale companiei

Account Management Specialist

Manage complex billing and order issues for Ricoh’s largest customers and dealer partners while supporting service-level compliance, customer satisfaction, and cross-functional account operations.

USStatele Unite ale AmericiiAZArizonaTXTexasHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Resolve complex customer and dealer issues while managing orders for Ricoh’s largest accounts
  • Maintain internal and external customer relationships that support business retention
  • Promote adherence to service-level agreements and customer satisfaction
  • Investigate root causes and recommend solutions for customer issues
  • Handle escalated billing, order status, delivery, and cancellation inquiries
  • Own customer inquiries and deliver timely service support
  • Complete billing and order-management activities
  • Resolve discrepancies involving internal customers and dealers
  • Maintain accurate customer records and database information
  • Train others on Ricoh order, lease, maintenance, and dealer agreements
  • Advance compliance with service-level agreements
  • Oversee order processing, lease funding, contract management, billing resolution, and invoice administration
  • Collaborate with Sales, Technology Services and Managed Services, Customer Success, Leasing, Accounts Receivable, Supply Chain, and dealers
  • Lead customer calls with minimal supervision
  • Produce meeting minutes, action plans, CADs, complex reports, and spreadsheets
  • Improve efficiency across interdepartmental practices and processes
  • Coach junior Specialists and support Specialists and Senior Specialists with complex issues
  • Complete additional duties as assigned

Cerințe

  • A four-year college degree is preferred, or equivalent business experience
  • At least three years of business experience, including Ricoh and/or general business experience
  • One to two years of customer billing or order management experience
  • Substantial practical knowledge of the role’s requirements
  • Ability to communicate effectively with management, employees, and customers at all levels
  • Experience with Microsoft Office, including Excel, PowerPoint, and Project
  • Strong mathematical ability
  • Strong analytical capability
  • Proficiency in Microsoft Excel and Word
  • PC proficiency and aptitude
  • Customer-focused approach and effective telephone skills
  • Excellent interpersonal and communication abilities
  • Strong organization and multitasking skills

Beneficii

  • Medical, dental, life, and disability insurance options
  • 401(k) Retirement Savings Plan
  • Health Savings Account
  • Flexible Spending Account
  • Tuition assistance programs for team members
  • Paid vacation
  • Paid holidays each year
  • Additional health, wellness, and continuing personal and professional development benefits

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