Ricoh UK
Ricoh UK
Ricoh UK o‘zaro bog‘langan texnologiyalar, ish joyi xizmatlari va biznes jarayonlari bo‘yicha tajribasi orqali tashkilotlarga ishlash usullarini takomillashtirishda yordam beradi. Kompaniya takliflari boshqariladigan bosma xizmatlar, bulutli va infratuzilma xizmatlari, kiberxavfsizlik, raqamli bosma va jarayonlarni boshqarish bilan bir qatorda printer va skanerlar kabi ofis hamda ishlab chiqarish uskunalarini ham qamrab oladi. Shuningdek, u IT va media mahsulotlarini xarid qilish uchun elektron tijorat platformasini taqdim etadi. Kompaniya faoliyati amaliy raqamli ish joyini transformatsiya qilish, hamkorlik, xodimlar tajribasi hamda yanada barqaror va mijozga yo‘naltirilgan operatsiyalarga qaratilgan.

Account Management Specialist

Manage complex billing and order issues for Ricoh’s largest customers and dealer partners while supporting service-level compliance, customer satisfaction, and cross-functional account operations.

Tavsif

  • Resolve complex customer and dealer issues while managing orders for Ricoh’s largest accounts
  • Maintain internal and external customer relationships that support business retention
  • Promote adherence to service-level agreements and customer satisfaction
  • Investigate root causes and recommend solutions for customer issues
  • Handle escalated billing, order status, delivery, and cancellation inquiries
  • Own customer inquiries and deliver timely service support
  • Complete billing and order-management activities
  • Resolve discrepancies involving internal customers and dealers
  • Maintain accurate customer records and database information
  • Train others on Ricoh order, lease, maintenance, and dealer agreements
  • Advance compliance with service-level agreements
  • Oversee order processing, lease funding, contract management, billing resolution, and invoice administration
  • Collaborate with Sales, Technology Services and Managed Services, Customer Success, Leasing, Accounts Receivable, Supply Chain, and dealers
  • Lead customer calls with minimal supervision
  • Produce meeting minutes, action plans, CADs, complex reports, and spreadsheets
  • Improve efficiency across interdepartmental practices and processes
  • Coach junior Specialists and support Specialists and Senior Specialists with complex issues
  • Complete additional duties as assigned

Talablar

  • A four-year college degree is preferred, or equivalent business experience
  • At least three years of business experience, including Ricoh and/or general business experience
  • One to two years of customer billing or order management experience
  • Substantial practical knowledge of the role’s requirements
  • Ability to communicate effectively with management, employees, and customers at all levels
  • Experience with Microsoft Office, including Excel, PowerPoint, and Project
  • Strong mathematical ability
  • Strong analytical capability
  • Proficiency in Microsoft Excel and Word
  • PC proficiency and aptitude
  • Customer-focused approach and effective telephone skills
  • Excellent interpersonal and communication abilities
  • Strong organization and multitasking skills

Imtiyozlar

  • Medical, dental, life, and disability insurance options
  • 401(k) Retirement Savings Plan
  • Health Savings Account
  • Flexible Spending Account
  • Tuition assistance programs for team members
  • Paid vacation
  • Paid holidays each year
  • Additional health, wellness, and continuing personal and professional development benefits

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