Boldr
Boldr
Boldr एक वैश्विक प्रबंधित आउटसोर्सिंग और रोजगार सेवाओं की कंपनी है, जो व्यवसायों को वितरित टीम बनाने और संचालित करने में सहायता करती है। प्रमाणित B कॉरपोरेशन के रूप में, यह नैतिक आउटसोर्सिंग पर ध्यान देती है और ग्राहक अनुभव, इंजीनियरिंग, डेटा तथा तकनीकी टीमों का विकास अपने ग्राहकों के ब्रांड के विस्तार के रूप में करती है। Boldr मुख्य रूप से ईकॉमर्स और SaaS कंपनियों को सेवाएँ देती है तथा 100 से अधिक ग्राहक साझेदारों के लिए वैश्विक भर्ती, ऑनबोर्डिंग और प्रदर्शन प्रबंधन प्रदान करती है। इसका दृष्टिकोण परिचालन सहायता को सामाजिक स्थिरता से जोड़ता है और इसका उद्देश्य ग्राहकों, टीम सदस्यों तथा उन समुदायों के लिए दीर्घकालिक मूल्य बनाना है जहाँ यह काम करती है।

Tier 1 Technical Support Advocate — Mexico Remote

Provide Tier 1 technical support for Boldr’s hardware, software, networks, and databases. Assist customers, partners, and colleagues while contributing to Boldr’s global client-experience operations.

विवरण

  • Install, update, and perform minor repairs on computer hardware and software systems
  • Manage tickets involving technical requests and issues raised by staff
  • Troubleshoot technical and process-related problems that affect productivity
  • Assess users’ hardware and software requirements
  • Review technical applications and suggest ways to improve system capabilities
  • Test new programs for compatibility with existing systems
  • Verify program objectives and specifications through testing and modifications
  • Assess vendor-provided software for compatibility with current hardware and programs
  • Install software and required workflow applications
  • Teach users new software through videos, manuals, and digital guidance materials
  • Maintain system functionality
  • Tune software, network, and database performance
  • Record hardware and software changes
  • Stay informed about technical developments through workshops, publications, and professional organizations
  • Create operating procedures and user reference materials
  • Assist team members in delivering successful programs

आवश्यकताएँ

  • At least two years of technical support experience, ideally assisting customers by email and chat
  • Experience installing software and applications on computers and mobile phones
  • Technical judgment and resourcefulness to diagnose bugs and develop solutions
  • Intermediate knowledge of web-based and mobile applications
  • Availability for US business hours and weekends, with flexibility to meet operational needs
  • Native or near-native written and spoken English with strong grammatical accuracy
  • Ability to explain complex or abstract concepts clearly and simply
  • Ability to communicate the intended tone in written messages
  • Creative approach to problem solving
  • Ability to work across multiple resources and troubleshoot independently
  • Basic understanding of real estate terminology and processes
  • Ability to manage escalated issues
  • Willingness to work a flexible schedule
  • Demonstrated ability to work remotely as part of a team and with minimal direction is highly desirable

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