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Boldr
Boldr
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Boldr este o companie globală de servicii de externalizare gestionată și servicii de ocupare a forței de muncă, care ajută companiile să creeze și să coordoneze echipe distribuite. În calitate de companie certificată B Corporation, se concentrează pe externalizarea etică și dezvoltă echipe de experiență a clienților, inginerie, date și tehnologie ca extensii ale brandurilor clienților săi. Boldr sprijină în principal companii din comerțul electronic și din domeniul software ca serviciu, oferind recrutare globală, integrarea noilor angajați și managementul performanței pentru peste 100 de parteneri clienți. Abordarea sa conectează sprijinul operațional cu sustenabilitatea socială, urmărind să creeze valoare durabilă pentru clienți, membrii echipelor și comunitățile în care își desfășoară activitatea.
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Locurile de muncă ale companiei

Tier 1 Technical Support Advocate — Mexico Remote

Provide Tier 1 technical support for Boldr’s hardware, software, networks, and databases. Assist customers, partners, and colleagues while contributing to Boldr’s global client-experience operations.

MXMexicRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport

Descriere

  • Install, update, and perform minor repairs on computer hardware and software systems
  • Manage tickets involving technical requests and issues raised by staff
  • Troubleshoot technical and process-related problems that affect productivity
  • Assess users’ hardware and software requirements
  • Review technical applications and suggest ways to improve system capabilities
  • Test new programs for compatibility with existing systems
  • Verify program objectives and specifications through testing and modifications
  • Assess vendor-provided software for compatibility with current hardware and programs
  • Install software and required workflow applications
  • Teach users new software through videos, manuals, and digital guidance materials
  • Maintain system functionality
  • Tune software, network, and database performance
  • Record hardware and software changes
  • Stay informed about technical developments through workshops, publications, and professional organizations
  • Create operating procedures and user reference materials
  • Assist team members in delivering successful programs

Cerințe

  • At least two years of technical support experience, ideally assisting customers by email and chat
  • Experience installing software and applications on computers and mobile phones
  • Technical judgment and resourcefulness to diagnose bugs and develop solutions
  • Intermediate knowledge of web-based and mobile applications
  • Availability for US business hours and weekends, with flexibility to meet operational needs
  • Native or near-native written and spoken English with strong grammatical accuracy
  • Ability to explain complex or abstract concepts clearly and simply
  • Ability to communicate the intended tone in written messages
  • Creative approach to problem solving
  • Ability to work across multiple resources and troubleshoot independently
  • Basic understanding of real estate terminology and processes
  • Ability to manage escalated issues
  • Willingness to work a flexible schedule
  • Demonstrated ability to work remotely as part of a team and with minimal direction is highly desirable

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