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Boldr
Boldr
501 – 1,000 Employees
ConsultingLogisticsMarketing
Boldr is a global managed outsourcing and employment services company that helps businesses build and operate distributed teams. As a certified B Corporation, it focuses on ethical outsourcing and develops customer experience, engineering, data, and technical teams as extensions of its clients’ brands. Boldr primarily supports companies in eCommerce and SaaS, providing global recruiting, onboarding, and performance management for more than 100 client partners. Its approach connects operational support with social sustainability, aiming to create lasting value for clients, team members, and the communities where it operates.
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Tier 1 Technical Support Advocate — Mexico Remote

Provide Tier 1 technical support for Boldr’s hardware, software, networks, and databases. Assist customers, partners, and colleagues while contributing to Boldr’s global client-experience operations.

MXMexicoRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredSupport Engineer

Description

  • Install, update, and perform minor repairs on computer hardware and software systems
  • Manage tickets involving technical requests and issues raised by staff
  • Troubleshoot technical and process-related problems that affect productivity
  • Assess users’ hardware and software requirements
  • Review technical applications and suggest ways to improve system capabilities
  • Test new programs for compatibility with existing systems
  • Verify program objectives and specifications through testing and modifications
  • Assess vendor-provided software for compatibility with current hardware and programs
  • Install software and required workflow applications
  • Teach users new software through videos, manuals, and digital guidance materials
  • Maintain system functionality
  • Tune software, network, and database performance
  • Record hardware and software changes
  • Stay informed about technical developments through workshops, publications, and professional organizations
  • Create operating procedures and user reference materials
  • Assist team members in delivering successful programs

Requirements

  • At least two years of technical support experience, ideally assisting customers by email and chat
  • Experience installing software and applications on computers and mobile phones
  • Technical judgment and resourcefulness to diagnose bugs and develop solutions
  • Intermediate knowledge of web-based and mobile applications
  • Availability for US business hours and weekends, with flexibility to meet operational needs
  • Native or near-native written and spoken English with strong grammatical accuracy
  • Ability to explain complex or abstract concepts clearly and simply
  • Ability to communicate the intended tone in written messages
  • Creative approach to problem solving
  • Ability to work across multiple resources and troubleshoot independently
  • Basic understanding of real estate terminology and processes
  • Ability to manage escalated issues
  • Willingness to work a flexible schedule
  • Demonstrated ability to work remotely as part of a team and with minimal direction is highly desirable

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