Sales Representative – Salon Software, Braunschweig
Salonkee
Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.
खोलें
Aspire Software हॉस्पिटैलिटी, लॉजिस्टिक्स और निर्माण जैसे क्षेत्रों की सेवा करने वाले सॉफ्टवेयर व्यवसायों का अधिग्रहण और समर्थन करती है। Valsef Group के हिस्से के रूप में, यह पूंजी, परिचालन विशेषज्ञता और साझा सर्वोत्तम प्रथाओं को एक विकेंद्रीकृत दृष्टिकोण के साथ जोड़ती है। इससे अलग-अलग कंपनियां और टीमें अपनी मजबूतियों को बनाए रखते हुए अपने संचालन में सुधार और विस्तार कर पाती हैं। इसका ध्यान टिकाऊ प्रौद्योगिकी साझेदारियां बनाने, अपने स्वामित्व वाले व्यवसायों को मजबूत करने और उनसे जुड़े लोगों तथा ग्राहकों के लिए दीर्घकालिक अवसर सृजित करने पर है।
Technical Support Engineer II (B&T) - Beirut Hybrid
Provide Tier 2 technical support for SaaS applications, integrations, and infrastructure across Aspire Software’s software companies. Diagnose incidents, identify evidence-based solutions, and guide Engineering toward effective fixes.
विवरण
- Investigate Tier 1 escalations using logs, data, configuration, HTTP traffic, and other technical evidence
- Reproduce issues in test or staging environments and isolate the conditions that trigger them
- Assess probable root causes spanning software defects, configuration, data, infrastructure, integrations, and end-user issues
- Troubleshoot integrations, APIs, data imports and exports, and scheduled jobs
- Identify and communicate workarounds or interim fixes while underlying issues are being resolved
- Manage the Tier 2 support queue based on priority, severity, customer impact, and SLA commitments
- Detect wider incidents, initiate the major-incident process, and communicate their customer impact
- Escalate issues to Engineering, DevOps, or Technical Operations with clear reproduction steps, supporting evidence, and impact details
- Validate fixes and workarounds, record investigation results, and participate in post-incident reviews
- Mentor Tier 1 support staff and partner with Engineering, QA, DevOps, Technical Operations, Product Management, Project Management, and implementation teams
- Review support trends and recurring problems to support problem-management activities
- Develop and maintain knowledge-base content, runbooks, and troubleshooting documentation
- Propose improvements to products, configurations, documentation, monitoring, alerting, and automation
- Correlate application, IIS, and Azure logs; write read-only SQL queries; inspect HTTP traffic; navigate ASP.NET Web Forms and MVC applications; review configurations and dependencies; and use REST APIs, Git, Azure resources, Application Insights, Azure Monitor, PowerShell, and diagnostic tools
आवश्यकताएँ
- Bachelor’s degree or diploma in Computer Science, Software Engineering, Information Technology, or a related discipline; equivalent education and relevant experience may be considered
- At least two years of application development or technical support experience with web-based or SaaS products
- Ability to interpret server and application logs to diagnose warnings, errors, failures, and unexpected behavior
- Practical SQL experience with relational databases, including joins, filtering, aggregation, and stored-procedure interpretation
- Solid understanding of HTTP and HTTPS methods, status codes, headers, and cookies, with hands-on browser developer-tools experience
- Experience diagnosing HTML, CSS, and JavaScript/jQuery web applications, including cross-browser and responsive behavior
- Working knowledge of REST APIs and JSON/XML payloads
- Understanding of authentication and authorization concepts, including sessions, cookies, roles, permissions, and tokens
- Understanding of cloud-hosted applications and common components; Azure experience is preferred
- Strong working knowledge of Windows environments
- Basic diagnostic or automation scripting skills; PowerShell is preferred
- Basic Git skills for reviewing history and code
- Experience handling incidents and service requests in ticketing or tracking systems according to priorities and SLAs, while following change-management procedures
- Strong analytical, problem-solving, and written and verbal communication skills for technical and non-technical audiences
- Ability to handle multiple incidents and competing priorities at the same time
- Availability for occasional after-hours support during significant incidents
संबंधित नौकरियाँ
Salonkee Sales Representative (Career Changer) – Hannover
SalonkeeGrow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.
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