Xerox
Xerox
Xerox ऐसी कार्यस्थल प्रौद्योगिकी विकसित करता है, जो संगठनों को दस्तावेज़ों, सूचनाओं और कारोबारी प्रक्रियाओं का प्रबंधन करने में मदद करती है। इसके उत्पादों और सेवाओं में प्रिंटर, बहु-कार्यात्मक उपकरण, प्रोडक्शन प्रेस, स्कैनर, उपभोग्य सामग्री और डिजिटल प्रिंटिंग टूल्स के साथ-साथ कंटेंट मैनेजमेंट, वर्कफ़्लो ऑटोमेशन और बुद्धिमान दस्तावेज़ प्रसंस्करण के लिए सॉफ़्टवेयर शामिल हैं। कंपनी शिक्षा, स्वास्थ्य सेवा, सरकार और वित्त सहित विभिन्न क्षेत्रों के बड़े संगठनों और संस्थानों को प्रबंधित प्रिंट, आईटी, डेटा और डिजिटल सेवाएँ भी प्रदान करती है। Xerox हार्डवेयर, SaaS और एंटरप्राइज़ विशेषज्ञता को एक साथ लाकर उन टीमों का समर्थन करता है, जो सूचनाओं को अधिक कुशल, कनेक्टेड और सुरक्षित तरीकों से संभालने पर केंद्रित हैं।

Technical Help Desk and Digital Support Agent – Anápolis Onsite

Technical support role at Xerox, a technology company focused on printing, software, and services. Provides first-line printer support while coordinating operations, equipment, supplies, and service-level commitments.

विवरण

  • Deliver first-line technical support for printers, resolving issues or escalating them as needed
  • Assist with daily Managed Services activities in line with customer requirements
  • Track service delivery against contractual SLAs and KPIs
  • Handle equipment requests, device relocations, supply needs, inventory tracking, and related equipment matters
  • Coordinate with customers, operations teams, suppliers, and service partners to resolve issues and uphold service quality

आवश्यकताएँ

  • Demonstrated technical aptitude for providing initial printer support
  • Strong customer service and relationship-building capabilities
  • Ability to recognize operational and equipment issues and direct them to the appropriate support channel
  • Strong organizational, communication, and problem-solving skills
  • Effective collaboration skills when working with customers, internal teams, suppliers, and service providers

लाभ

  • Build hands-on experience in printer support and Managed Services operations
  • Work directly with customers to help maintain equipment availability and service quality
  • Partner with operations teams, suppliers, and service providers
  • Develop experience managing SLA- and KPI-based operations
  • Participate in continuous improvement efforts that support customer satisfaction
  • Build practical experience supporting printers and Managed Services operations
  • Work alongside operations teams and technical support resources
  • Develop familiarity with service levels, performance metrics, and customer requirements
  • Take part in continuous improvement initiatives
  • Gain exposure to equipment, supplies, inventory, and supplier-management processes

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