Xerox tashkilotlarga hujjatlar, axborot va biznes jarayonlarini boshqarishda yordam beradigan ish joyi texnologiyalarini ishlab chiqadi. Uning mahsulotlar portfeliga printerlar, ko‘p funksiyali qurilmalar, ishlab chiqarish bosma uskunalari, skanerlar, sarf materiallari va raqamli bosib chiqarish vositalari, shuningdek kontentni boshqarish, ish jarayonlarini avtomatlashtirish va hujjatlarni intellektual qayta ishlash uchun dasturiy ta’minot kiradi. Kompaniya, shuningdek, ta’lim, sog‘liqni saqlash, davlat boshqaruvi va moliya kabi sohalardagi yirik tashkilotlar hamda muassasalarga boshqariladigan bosib chiqarish, IT, ma’lumotlar va raqamli xizmatlarni taqdim etadi. Xerox apparat vositalari, SaaS va korporativ tajribani birlashtirib, axborot bilan yanada samarali, o‘zaro bog‘langan va xavfsiz ishlashga intiladigan jamoalarni qo‘llab-quvvatlaydi.
Technical Help Desk and Digital Support Agent – Anápolis Onsite
Technical support role at Xerox, a technology company focused on printing, software, and services. Provides first-line printer support while coordinating operations, equipment, supplies, and service-level commitments.
Tavsif
- Deliver first-line technical support for printers, resolving issues or escalating them as needed
- Assist with daily Managed Services activities in line with customer requirements
- Track service delivery against contractual SLAs and KPIs
- Handle equipment requests, device relocations, supply needs, inventory tracking, and related equipment matters
- Coordinate with customers, operations teams, suppliers, and service partners to resolve issues and uphold service quality
Talablar
- Demonstrated technical aptitude for providing initial printer support
- Strong customer service and relationship-building capabilities
- Ability to recognize operational and equipment issues and direct them to the appropriate support channel
- Strong organizational, communication, and problem-solving skills
- Effective collaboration skills when working with customers, internal teams, suppliers, and service providers
Imtiyozlar
- Build hands-on experience in printer support and Managed Services operations
- Work directly with customers to help maintain equipment availability and service quality
- Partner with operations teams, suppliers, and service providers
- Develop experience managing SLA- and KPI-based operations
- Participate in continuous improvement efforts that support customer satisfaction
- Build practical experience supporting printers and Managed Services operations
- Work alongside operations teams and technical support resources
- Develop familiarity with service levels, performance metrics, and customer requirements
- Take part in continuous improvement initiatives
- Gain exposure to equipment, supplies, inventory, and supplier-management processes